1 reviews | Active since Jul 2022
UNPROFFESSIONAL /UN AUTHORIZED DEBIT ORDER
this so-called collections companydebited my account without my concern and they reported my review yesterday after I exposed them I will post this every day if I need to they contacted me in May about my Truwoths account we made an arrangement to settle the account in three payments since i was owing R735 My debit order was R300 a month for two months then i was supposed to Deposite R135 as per our arrangement however this month they debited another R300 when i contacted them they promised to phone me back since they are in a meeting and they cannot assist me at that moment i spoke to the guy Lezley in Boston Branch it was on Monday he never returned my call and the following day when i phone them that's when they started to ignore me and cut off my call when they realize it was me every time they ask me to confirm my id number after that they put me on hold and cut the line all i wanted was a refund but they are ignoring me this company is nothing but ****** they harassed e and now they don't want to refund me and give me my settlement letter
Please take cognisance that you will be called in due course and explained of the facts at hand regarding your account that was handed over for collction by your service provider (i.e. our client).
Contrary to your comments, there was no additional debit order and no extra funds paid, there was in fact only THREE (3) debit order payments as duly mentioned by you which covered your debt. Please note that since your overdue account was handed over for collection to a debt collector, you were also liable for the legal collection fees accrued in the collection processes in adherence to the Debt Collectors Act, 114 of 1998, Annexure B. Details available on the website of the Council for Debt Collectors: www.cfdc.org.za. Be that as it may, in view of the above, a consultant will contact you to explain in this regard and provide you with the correct information.
Thank you.
Please take cognisance that you will be called in due course and explained of the facts at hand regarding your account that was handed over for collction by your service provider (i.e. our client).
Contrary to your comments, there was no additional debit order and no extra funds paid, there was in fact only THREE (3) debit order payments as duly mentioned by you which covered your debt. Please note that since your overdue account was handed over for collection to a debt collector, you were also liable for the legal collection fees accrued in the collection processes in adherence to the Debt Collectors Act, 114 of 1998, Annexure B. Details available on the website of the Council for Debt Collectors: www.cfdc.org.za. Be that as it may, in view of the above, a consultant will contact you to explain in this regard and provide you with the correct information.
Thank you.