Unprofessionalism VERICRED/MTN

During my recent interaction with VERICRED, I encountered two concerning incidents that reflect poorly on the level of call handling and training expected from a contact centre(no matter the dept).

The first agent I spoke to displayed an unprofessional attitude. She was forcefully asking irrelevant questions, after i confirmed the person shes looking for is unknown on my numbers, spoke with noticeable attitude, and did not show a willingness to listen, as she kept on saying some1 confirmed its the persons phone. The tone and approach made the conversation uncomfortable and unproductive.

Following this experience i stepped out of the meeting as i got an sms from the lady , I called back requesting to speak with a manager or team leader, to report the incident and seek proper assistance so that i stop getting this communication. Unfortunately, the second male agent I reached terminated the call abruptly, stating that he “can’t help me”, without offering to transfer the call or provide an alternative solution.

M Mushi