HW
Heather W
1 reviews | Active since Apr 2021
31 Mar 2022, 10:29
Unprofessional staff
I accidentally missed an account from PathCare for my mother which was handed over to VeriCred. Several months later with no communication from either PathCare or VeriCred we start getting phone calls and smses from them. When I spoke to a rep she was very difficult to understand and it took several repeats to get her to understand my query and which e-mail address to send the statement of account to. Several days passed and I still have not received the statement of account. Even accounting for the extra workload from the pandemic this is unacceptable and very unprofessional of them.
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Replies (2)
VeriCred Collections's replyOfficial
31 Mar 2022, 13:28Hello HEATHER W******S, thank you for your report.
Kindly note that the statements for Pathcare is not provided to us when they handed the oustanding and overdue account of your mother over for collection and as a result it has to be requested from them.
We have already requested the relevant information from our client and as soon as it is received it will be forwarded accordingly to the mail address used by you in your report. In the interim a hold was placed on the account in question pending information received.
We apologise for the inconvenience caused.
Kind regards.
Kindly note that the statements for Pathcare is not provided to us when they handed the oustanding and overdue account of your mother over for collection and as a result it has to be requested from them.
We have already requested the relevant information from our client and as soon as it is received it will be forwarded accordingly to the mail address used by you in your report. In the interim a hold was placed on the account in question pending information received.
We apologise for the inconvenience caused.
Kind regards.
VeriCred Collections's reply31 Mar 2022, 13:28
Official
Hello HEATHER W******S, thank you for your report.
Kindly note that the statements for Pathcare is not provided to us when they handed the oustanding and overdue account of your mother over for collection and as a result it has to be requested from them.
We have already requested the relevant information from our client and as soon as it is received it will be forwarded accordingly to the mail address used by you in your report. In the interim a hold was placed on the account in question pending information received.
We apologise for the inconvenience caused.
Kind regards.
Kindly note that the statements for Pathcare is not provided to us when they handed the oustanding and overdue account of your mother over for collection and as a result it has to be requested from them.
We have already requested the relevant information from our client and as soon as it is received it will be forwarded accordingly to the mail address used by you in your report. In the interim a hold was placed on the account in question pending information received.
We apologise for the inconvenience caused.
Kind regards.
VeriCred Collections's replyOfficial
01 Apr 2022, 15:50Hello HEATHER W******S, our previous reply has reference.
Kindly note that when the statement was requested from our client, they instructed us to withdraw the account. As a result the account in question was closed accordingly.
Please be guided accordingly.
Kindly note that when the statement was requested from our client, they instructed us to withdraw the account. As a result the account in question was closed accordingly.
Please be guided accordingly.
VeriCred Collections's reply01 Apr 2022, 15:50
Official
Hello HEATHER W******S, our previous reply has reference.
Kindly note that when the statement was requested from our client, they instructed us to withdraw the account. As a result the account in question was closed accordingly.
Please be guided accordingly.
Kindly note that when the statement was requested from our client, they instructed us to withdraw the account. As a result the account in question was closed accordingly.
Please be guided accordingly.