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Natasha-lee Naidoo

1 reviews | Active since Apr 2014

14 Oct 2020, 17:50

Unprofessional, money hungry, ridiculous and irresponsible

I went to hospital in August 2019, I had no idea that my account to AMPATH was not paid by the medical aid. A whole 8 months later someone from this company calls my dad asking him to do payment. I've asked for 4 months for a statement and today I get a statement that shows VERICREDs amounts and not AMPATH. Upon receiving the statement, I'm being charged for Sms's I didn't receive, a credit bureau search, consultation with a debtor and an email that states they look forward to my payment. I'm also being charged for emails I did not receive! I'm so tired of companies pushing their luck trying to suck money out of people and this is by far the most disgusting experience I've ever had. I ASKED FOR AN AMPATH STATEMENT FOR MY LABS THAT WAS CLAIMED TO BE UNPAID, NOT A STATEMENT MADE UP BY A COMPANY THAT CHARGES PEOPLE FOR THINGS THEY DIDN'T RECEIVE!

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Replies (1)
VeriCred Collections
VeriCred Collections's reply19 Oct 2020, 11:16
Official
Good day NATASHA-LEE, thank you for your report. Further to your comments, the account was handed over already in Feb 2020 and you were the patient at dater of service. Contrary to the allegations, our records clearly reflect that VeriCred have sent sms's out to the main member of the med aid since handover, to the number duly supp**** by our client when the overdue account was handed over for collection. It is also clear that sms;s were also sent out to yourself to the very same number that you quote on this forum. Please take cognisance that VeriCred is registered with the Council for Debt Collectors and our charges are strictly in accordance with he laid down requirements and procedures as stipulated in the Debt Collectors Act, 114 of 1998. The relevant charges by a debt collector is on the Council’s website for your perusal: www.cfdc.org.za. Further is your defamatory comments of ‘money hungry’ stripped from all truth. Be that as it may, we shall arrange for the relevant people to forward you the invoice coupled with our agent statement, we apologise for the inconvenience caused in this regard. We have as a gesture of goodwill waived certain collection costs, however, kindly conclude payment arrangements soonest to prevent the escalation of further collection fees. Kind regards