1 reviews | Active since Feb 2023
Unprofessional debt collectors
********* debit collectors that a business can associate themselves with. They have made a double payment without me consenting the second one i have call them numerous time and i was told to send a email to Alvina G that is manager or whatever her position is to process the reversal halfway through the month she hasn’t responded nor gotten feedback of what is happening. I even called the call centre to cancel the debit order from the account i was told to email that Alvina G for it to made which i refused because he or she didn’t even reply to the first email nor second one that i sent her so what difference would it have made so i asked the person i was speaking to write the email himself because I don’t get any response anyways. There service is very poor mean while they call you every time and charger you even if you miss their call. We need better customer service then this
Upon investigation it was established that there was a double deduction on the account in question. We further note that you have a total of two (2) outstanding accounts which were handed over for collection. As a result, the excess monies of the double deduction is to be transferred to your other outstanding account. The next debit order to go off on 01/03/2023 as per agreement. Our Boston branch, whereby your accounts are allocated, corresponded with you in this regard as at today's date.
Kind regards.
Upon investigation it was established that there was a double deduction on the account in question. We further note that you have a total of two (2) outstanding accounts which were handed over for collection. As a result, the excess monies of the double deduction is to be transferred to your other outstanding account. The next debit order to go off on 01/03/2023 as per agreement. Our Boston branch, whereby your accounts are allocated, corresponded with you in this regard as at today's date.
Kind regards.