YJ
Yolandie J
1 reviews | Active since Oct 2014
31 Jan 2023, 12:53
Unprofessional conduct
Medicross Faramere submited a claim to Discovery with the wrong code and subsequently months later Discovery withdrew the payment. This was communicated with Medicross but they handed the account over regardless, instead of fixing their error. After speaking to the Vericred agent in December she promised my husband that this will be sorted. Today he received another SMS, so I called the call centre in my lunchbreak. After explaining the situation to the agent he proceded to tell me that I have to go to Medicross to sort this out. I told him that I certainly don't have time to take off work to sort out their mistake - to which he responded " I'm telling you the procedure to follow and you're telling me you don't have time, thank you goodbye" and put the phone down in my ear. Absolutely unprofessional conduct!!
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Replies (6)0
Replies (6)
VeriCred Collections's replyOfficial
31 Jan 2023, 13:35Hello Yolandie D, thank you for your review and bringing this to our attention. We apologise for the negative experience in this regard.
Our records reflect that the account was handed over recently in December 2022. Please note that the matter is being investigated with our client, in the interim a 'hold' was placed on the account pending feedback and clarity received from our client.
Thank you.
Our records reflect that the account was handed over recently in December 2022. Please note that the matter is being investigated with our client, in the interim a 'hold' was placed on the account pending feedback and clarity received from our client.
Thank you.
VeriCred Collections's reply31 Jan 2023, 13:35
Official
Hello Yolandie D, thank you for your review and bringing this to our attention. We apologise for the negative experience in this regard.
Our records reflect that the account was handed over recently in December 2022. Please note that the matter is being investigated with our client, in the interim a 'hold' was placed on the account pending feedback and clarity received from our client.
Thank you.
Our records reflect that the account was handed over recently in December 2022. Please note that the matter is being investigated with our client, in the interim a 'hold' was placed on the account pending feedback and clarity received from our client.
Thank you.
VeriCred Collections's replyOfficial
31 Jan 2023, 15:35Good day Yolandie D, further to our previous reply, our client has advised that the overdue account is outstanding and payable, that they have made contact with you, a statement was duly forwarded and that you were informed to follow up with the medical aid in this regard.
Regards.
Regards.
VeriCred Collections's reply31 Jan 2023, 15:35
Official
Good day Yolandie D, further to our previous reply, our client has advised that the overdue account is outstanding and payable, that they have made contact with you, a statement was duly forwarded and that you were informed to follow up with the medical aid in this regard.
Regards.
Regards.
YJ
Yolandie J's updateReviewer Update
02 Feb 2023, 08:17Good day,
Thank you for the prompt reply. After speaking to your agent I called Medicross again and unfortunately due to their incompetance I will settle the account from my side. However, this does not address my original concern of your call center agent putting the phone down in a customers ear. Absolutely unprofessional conduct from your company.
Thank you for the prompt reply. After speaking to your agent I called Medicross again and unfortunately due to their incompetance I will settle the account from my side. However, this does not address my original concern of your call center agent putting the phone down in a customers ear. Absolutely unprofessional conduct from your company.
YJ
Yolandie J's update02 Feb 2023, 08:17
Reviewer Update
Good day,
Thank you for the prompt reply. After speaking to your agent I called Medicross again and unfortunately due to their incompetance I will settle the account from my side. However, this does not address my original concern of your call center agent putting the phone down in a customers ear. Absolutely unprofessional conduct from your company.
Thank you for the prompt reply. After speaking to your agent I called Medicross again and unfortunately due to their incompetance I will settle the account from my side. However, this does not address my original concern of your call center agent putting the phone down in a customers ear. Absolutely unprofessional conduct from your company.
YJ
Yolandie J's updateReviewer Update
03 Feb 2023, 10:21By the way, STILL awaiting the statement from the Mediclinic manager - super incompetant as per usual.
YJ
Yolandie J's update03 Feb 2023, 10:21
Reviewer Update
By the way, STILL awaiting the statement from the Mediclinic manager - super incompetant as per usual.
YJ
Yolandie J's updateReviewer Update
03 Feb 2023, 10:27*Medicross
YJ
Yolandie J's update03 Feb 2023, 10:27
Reviewer Update
*Medicross
VeriCred Collections's replyOfficial
03 Feb 2023, 13:58Good afternoon YOLANDIE D, pelase note that the clinic informed that you are liable for the overdue account, that they have spoken to you and have forwarded you the statement on 31 January 2023.
As per Kgaugelo from the clinic in question.
As per Kgaugelo from the clinic in question.
VeriCred Collections's reply03 Feb 2023, 13:58
Official
Good afternoon YOLANDIE D, pelase note that the clinic informed that you are liable for the overdue account, that they have spoken to you and have forwarded you the statement on 31 January 2023.
As per Kgaugelo from the clinic in question.
As per Kgaugelo from the clinic in question.