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JM
Joane M

1 reviews | Active since Jun 2016

12 Jan 2018, 08:52

Unprofessional and misrepresentation

A while back a got an sms out of the blue from Vericred, not knowing who they are and presuming it is a **** again..... From the start the lady that contacted me per telephone miss represented herself saying she was from my doctors office, which I only later found out was a lie. The ladies name is Precious or Patients or something in that line.

Not once did I get any correspondence via e-mail (which they should have if they are legit...., the doctors would all my information if this was not a ****!!) Not once did I get a statement from then, or an e-mail or letter explaining the situation. I can't just pay money into account that I get via sms every time!!! I have only been treated with disrespect and lies by this company if they do exist!!

They are unprofessional, rude and dishonest!!

What will be done about this???

0
Replies (2)
VeriCred Collections
VeriCred Collections's reply16 Jan 2018, 14:24
Official

Good day Joan Mieny, your report refers. Further to your comments and allegations, please take cognisance of the following: You do not have to have a 'contract' with VeriCred, we are debt collectors and were instructed by pour client, with whom we have a contract, to collect on your overdue account which you did not pay to a Dr WA Combrink. VeriCred has endeavored to contact you on numerous occasions on the very same number that you quote on this forum yet you never bothered to answer the calls.In addition several sms's were sent to yourself as well to no avail. You have also claimed on more than one occasion, once reached, that the account in question is paid and you undertook and promised on more than one occasion to forward the relevant proof in this regard, yet to date this has not materialised. Be that as it may, we have requested the relevant invoice/statement from the doctor again which will be forwarded to yourself coupled with our agent statement for your perusal. If you have paid the account in question as you allege, we urge you to urgently forward the relevant proof to investigate with our client to ***. If you do not send this proof, you will still be contacted about your overdue account until settled in full. Regards,VeriCred Collections

JM
Joane M's update16 Jan 2018, 15:39
Reviewer Update
Good day, I am a working professional and I have never in my life been treated by any one with this much disrespect!! You can't send a sms and just expect to be paid!! I do not know who you are!! I HAVE NEVER PROMISED TO SEND PROOF IN ANY REGARD, since I do not know who you are!! I can't leave a meeting because off a phone call, it is unprofessional and disrespectful.... something VeriCred has no idea off!! Then further you make a statement that I didn't bother to answer the calls, yet just a little bit further you state that I promised to send proof... decide on which you want to hang your hat.... I told the lady Patients / Precious or what ever her name may be, that she can find out from the doctor - YOUR CLIENT- if the account was paid..... If the Doctor's is really your client this would not have been a problem.... so again red flags for me!!! And if the doctor was your client why did you not get ALL my information from them??? VeriCred is an unprofessional company, with rude employees... as per your message send to me as well!!! Treat other people with respect and dignity and that is the re-action you will get back. And then as stated previously YOUR EMPLOYEE MISREPRESENTED HERSELF!! She said she was from the Doctors office.... is she?? When I phone them they clearly stated they had no one by that name working there.... so clearly this must be a money making ****!!! Then further if you will be getting the statement from the doctor's office now... how will it be send to me??? From the first time I asked that this must be send to me via e-mail in a professional manner I was ignored!!! If your representative was honest, explain the situation, treated me with respect and followed the appropriate way in doing business from the start this could have been settled long ago!! Being contacted by a debt collector was a huge shock for me since it has never happened before, and I DID MAKE ARRANGEMENTS with the doctors office!! Would you just pay money over if I send you an sms claiming to be someone sending you banking details..... not having any idea who I am?? Bottom line your Representative misrepresented herself from the start and I brought it to her Supervisors attention as well. I have still to this day not received ANY formal correspondence from VeriCred!! All of this makes me very suspicious!! So I stand by my statement: They are unprofessional, rude and dishonest!!