MM
Mahlatsi M
1 reviews | Active since Sept 2016
16 Feb 2021, 15:28
Unprofessional and lazy to read notes captured on the system.
I am very unhappy how you conduct you business! I phone on the 26th of January to arrange on my Exact account that has been handed over to VeriCred, consultant told me that due numerous reversal of a debit order she can't updated a debit order and she sold a card payment which I agreed to do, then she confirmed that everything is in order and later on I kept on receiving calls wanting to make arrangement which I have already made and all the calls are being charged on my expense which is nonsense to be. I need to stop calling and also not to receive emails from you guys! I AM NOT HAPPY AT ALL!
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VeriCred Collections's replyOfficial
23 Feb 2021, 08:33Hello MAHLATSI M*****, thank you for your report. We note that your overdue account was handed over a year ago in Februaty 2020 for collection with no payment to date as you have disputed and reversed two debit order payments in March and June of 2020. Be that as it may, please note that no additional charges were added to your accountr as is being alleged. A secure card payment was entered into which will go through in due course on the agreed date. Kind regards.
VeriCred Collections's reply23 Feb 2021, 08:33
Official
Hello MAHLATSI M*****, thank you for your report. We note that your overdue account was handed over a year ago in Februaty 2020 for collection with no payment to date as you have disputed and reversed two debit order payments in March and June of 2020. Be that as it may, please note that no additional charges were added to your accountr as is being alleged. A secure card payment was entered into which will go through in due course on the agreed date. Kind regards.