Unprofessional

I'm super annoyed with the poor service the consultants have. I had a game account which had an outstanding amount, I called to find out how much I owe and everyone was sending me pillar to post. I spoke to a lady called Zodwa who doesn't know what she's doing there , i gave her all my details and asked for my balance. She was busy laughing talking with other people on the background then when She was done she gave m the balance. I mean why couldn't she put me on hold so I don't hear that she doesn't want to help me at that point she still wants to chat?? I then asked for banking details to settle the account she said no she will sms them to me. I waited for great 30 minutes without receiving any sms and I'm just standing at the mall. I call again they keep on cutting calls until I spoke to a lady when I gave her my ID Number she said she can't find me on the system, I explained that I was speaking with zodwa like she cared enough to let m know that she Wil put m thru to zodwa she just went mute until I spoke to zodwa and she said she gave my details to Elrina n I should receive the banking details in 24 to 48hrs!!!! When they call for collections they are too quick to ask when am I gonna pay but now I want to pay they are telling me to wait???? Do they even go for training? Do they know what they are doing?? A lady by the name of Sonia then grabbed the phone cut it called me and provided me with banking details. I didn't take 15minutes I settled the account and send proof of payment. It's been 3 days I'm calling them coz I want PAYED UP LETTER which I payed R33 for it!!! Consultants just cut calls. This is horrible I don't know y RCS is doing business with you!!! Totally unprofessional with lack of telephone etiquette