HM
Hazel M
1 reviews | Active since Aug 2015
25 Jun 2018, 16:08
Unauthorized Debit order date
I have an arrangement with this company to collect via debit order from my account. I have contacted them to change the debit order date 2 months ago as I have changed jobs. They have still not changed the debit order date and have debited me twice on the incorrect date. When I call in no one can explain why the debit order date has not been change. And now they keep debiting my account on a date that I did not agree on. Ref ********** 987034
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VeriCred Collections's replyOfficial
26 Jun 2018, 10:20Good day Hazel, thank you for bringing this to our attention. We have established upon investigation that the relevant branch forwarded the details too late to be changed timeously. It was however now confirmed that the d/o date was duly amended to the last day of the month effective from 31/07/2018. We apologise for the inconvenience caused in this regard. Kind regards, VeriCred Collections.
Best regards,
VeriCred Collections's reply26 Jun 2018, 10:20
Official
Good day Hazel, thank you for bringing this to our attention. We have established upon investigation that the relevant branch forwarded the details too late to be changed timeously. It was however now confirmed that the d/o date was duly amended to the last day of the month effective from 31/07/2018. We apologise for the inconvenience caused in this regard. Kind regards, VeriCred Collections.
Best regards,