LV
Lindi V
1 reviews | Active since Feb 2016
26 Feb 2016, 11:51
UNAUTHORISED DEBIT ORDERS
Vericred contacted me to arrange for payment of Ampath accounts. By all means I will pay. Gave them instructions to debit my account on 29 MARCH 2016. (They record the conversation). This morning I got confirmations from my bank that Vericred has deducted money from my account! TODAY IS 26 FEBRUARY 2016, NOT 29 MARCH 2016. Wrong date and wrong month! I had to pay the bank costs for reversing the money. I have also blocked them from ever trying to deduct money again. I will pay the money over to them via EFT on 29 MARCH 2016.
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VeriCred Collections's replyOfficial
08 Mar 2016, 08:20Hello Lindi Visagie,
Thank you for your report. As per the recording at hand, the date of 29 March 2016 was indeed requested, however, the agent in question has captured the date inadvertantly under the month of February. Under the circumstances we apologise for the inconvenience caused in this regard.
Regards,
VeriCred Collections (Pty) Ltd.
Thank you for your report. As per the recording at hand, the date of 29 March 2016 was indeed requested, however, the agent in question has captured the date inadvertantly under the month of February. Under the circumstances we apologise for the inconvenience caused in this regard.
Regards,
VeriCred Collections (Pty) Ltd.
Best regards,
VeriCred Collections's reply08 Mar 2016, 08:20
Official
Hello Lindi Visagie,
Thank you for your report. As per the recording at hand, the date of 29 March 2016 was indeed requested, however, the agent in question has captured the date inadvertantly under the month of February. Under the circumstances we apologise for the inconvenience caused in this regard.
Regards,
VeriCred Collections (Pty) Ltd.
Thank you for your report. As per the recording at hand, the date of 29 March 2016 was indeed requested, however, the agent in question has captured the date inadvertantly under the month of February. Under the circumstances we apologise for the inconvenience caused in this regard.
Regards,
VeriCred Collections (Pty) Ltd.
Best regards,