Total Sports Settlement Letter

I defaulted my total sports/foschini account, I got a letter that I need to settle my account. I did pay up the amount and extra for the settlement letter which I still haven't received as yet.I called in today and the first call the agent spoke to me for a couple of minutes and dropped the call on me while I was still speaking.I then called again and I requested to speak to a manager(Sasha Arman) and was advised she was still on a call, when the agent came back from hold she said she's now in a meeting. She advised the manager will get back to me which she didn't.I then called again and I was put through to her whereby she advised she will send me the settlement letter. After an hour I called again after seeing no email on my end with the settlement letter. The agent then advised the payment has still not reflected on her end and she will call back around 1pm to check for me, till now I still haven't received any feedback. This is really exhausting logging complains after complains for queries that should have been resolved and if anyone at the contact centre isn't sure about the resolution they should just ask someone who does know. These calls we are making to these departments aren't free calls. Please attend to us...Please!!!