CB
Crystal B
1 reviews | Active since Jan 2011
07 Dec 2018, 08:44
THREATENING LETTERS FROM VERICRED
I WAS INVOLVED IN A CAR ACCIDENT IN 2016, AT THE BEGINNING OF THIS YEAR 2018, I RECEIVED A LETTER FROM THIS PLACE SAYING I NEED TO PAY FOR THE AMBULANCE THAT TRANSPORTED ME TO HOSPITAL, FIRSTLY I NEVER REQUESTED AN AMBULANCE AND SECONDLY, I WAS IN AN ACCIDENT AND I WAS TOLD THAT I NEEDED TO BE TRANSPORTED, WHAT ELSE WAS I SUPPOSED TO DO? NOBODY HAS EVER CONTACTED ME SINCE THIS YEAR ABOUT THIS APPARENT ACCOUNT. YESTERDAY I GET A THREATENING LETTER IN POST TELLING ME THEY WILL LIST ME AND TAKE LEGAL ACTION. I AM SERIOUSLY VERY ANNOYED AND ENDED UP PAYING THE ACCOUNT. WHAT A BUNCH OF ******!!!!!!
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VeriCred Collections's replyOfficial
07 Dec 2018, 14:53Good day Crystal B, thank you for your report. Further to the comments raised we hereby wish to reiterate as follows: VeriCred did not fetch your overdue account from our client EMS, they handed it over due to non-payment and instructed us to collect the outstanding monies on their behalf. We are thus definitely not a "bunch of ******" as you allege on this public forum. Be that as it may, we have investigated with our client, who informed as follows: The account is still outstanding and payable. It is not a 'RAF' claim (road accident fund), and that you were transported to hospital in May 2017. They advised that if it is a RAF case, you need to submit your claim to RAF or see an Attorney. Be that as it may, they have previously followed up with Netcare and was advised that no payment was received. They have again now followed up with Netcare in this regard and instructed VeriCred to put the account on hold until further notice. We shall thus revert upon communications received in this regard from EMS. Please be guided accordingly. Regards, VeriCred Collections (Pty) Ltd
VeriCred Collections's reply07 Dec 2018, 14:53
Official
Good day Crystal B, thank you for your report. Further to the comments raised we hereby wish to reiterate as follows: VeriCred did not fetch your overdue account from our client EMS, they handed it over due to non-payment and instructed us to collect the outstanding monies on their behalf. We are thus definitely not a "bunch of ******" as you allege on this public forum. Be that as it may, we have investigated with our client, who informed as follows: The account is still outstanding and payable. It is not a 'RAF' claim (road accident fund), and that you were transported to hospital in May 2017. They advised that if it is a RAF case, you need to submit your claim to RAF or see an Attorney. Be that as it may, they have previously followed up with Netcare and was advised that no payment was received. They have again now followed up with Netcare in this regard and instructed VeriCred to put the account on hold until further notice. We shall thus revert upon communications received in this regard from EMS. Please be guided accordingly. Regards, VeriCred Collections (Pty) Ltd
VeriCred Collections's replyOfficial
07 Dec 2018, 16:34Good day Crystal B, Correct, your payment reflects now. Contrary to your statement, it is not our duty or 'job' as you call it to check why our client handed your overdue the account over for collection. It was obviously handed over due to non-payment by you. The fact of the matter is that the account in question was already handed over in APRIL 2018, you were made aware of it from the outset however you only effected payment today, i.e. after 8 months, after receiving a 'threatening letter' as is being claimed. However, the letter in question is a standardised letter to which you duly reacted by making payment. It is thus not a matter of us being "quick to harass people".Be that as it may, the branch in question will forward you the relevant details in thjs regard. Thank you. VeriCred Collections (Pty) Ltd
VeriCred Collections's reply07 Dec 2018, 16:34
Official
Good day Crystal B, Correct, your payment reflects now. Contrary to your statement, it is not our duty or 'job' as you call it to check why our client handed your overdue the account over for collection. It was obviously handed over due to non-payment by you. The fact of the matter is that the account in question was already handed over in APRIL 2018, you were made aware of it from the outset however you only effected payment today, i.e. after 8 months, after receiving a 'threatening letter' as is being claimed. However, the letter in question is a standardised letter to which you duly reacted by making payment. It is thus not a matter of us being "quick to harass people".Be that as it may, the branch in question will forward you the relevant details in thjs regard. Thank you. VeriCred Collections (Pty) Ltd