1 reviews | Active since Jun 2013
THE BERG MEDICROSS ACCOUNT
Good day, Vericred has harassing me to pay an account that has been settled in full. Please note my THE BERG MEDICROSS account that has been settled in full, and has a zero balance. Vericred is super rude. You do not contact a client and then slam the phone down in their ears because you can not do your work. Please get this sorted as my account is settled in full. Please contact the BERG in this regard to confirm that my account has been settled. *** Then, in order for a client to see a Dr at a Medicross you have to complete a form. This form has your contact details: cell nr, email address, physical address. On this note, my email and cell nr has not changed in the last 15 years. Thus, Medicross has not made any effort to contact me to settle my account until I received a call from Vericred. In this regard, Medicross did have my details to give to Vericred, thus meaning that they could have called, sms, or emailed me to advise me that I have an outstanding account with them. Please sort this out urgently.
Good day Chantelle,thank you for your report. Further to the comments and assumptions, please take note of the following: Although your account is paid up with Medicross, there is still an outstanding balance with regards to the legal collection fees accrued in the collection processes for which you are duly liable in terms of the Debt Collectors Act, 114 of 1998. Your overdue account was handed over for collection by Medicross in 2015 already due to non-payment by you and they instructed us to collect the outstanding monies on their behalf. It is the responsibility of al patients/members to follow up on service dates at all times. In addition, your Med Aid also send out detailed statements informing of which amounts for which service dates were paid. You were contacted by VeriCred whereby you informed that you cannot afford the amount at once and will make payments to our client. These payments updated regularly and the last payment effected in January 2017, i.e some 2 yrs later. VeriCred is registered with the Council for Debt Collectors and the Association of Debt Recovery Agents. Please refer to the relevant charges by a debt collector on the Council's website: www.cfdc.org.za. Be that as it may, we have written off all charges after last payment in January, as a gesture of goodwill. You will thus still be contacted by VeriCred to settle the outstanding balance until the account is paid in full. Under the circumstances it will be in your best interest to settle the account soonest to avoid the escalation of any further collection costs. Regards, VeriCred Collections (Pty) Ltd
Good day Chantelle,thank you for your report. Further to the comments and assumptions, please take note of the following: Although your account is paid up with Medicross, there is still an outstanding balance with regards to the legal collection fees accrued in the collection processes for which you are duly liable in terms of the Debt Collectors Act, 114 of 1998. Your overdue account was handed over for collection by Medicross in 2015 already due to non-payment by you and they instructed us to collect the outstanding monies on their behalf. It is the responsibility of al patients/members to follow up on service dates at all times. In addition, your Med Aid also send out detailed statements informing of which amounts for which service dates were paid. You were contacted by VeriCred whereby you informed that you cannot afford the amount at once and will make payments to our client. These payments updated regularly and the last payment effected in January 2017, i.e some 2 yrs later. VeriCred is registered with the Council for Debt Collectors and the Association of Debt Recovery Agents. Please refer to the relevant charges by a debt collector on the Council's website: www.cfdc.org.za. Be that as it may, we have written off all charges after last payment in January, as a gesture of goodwill. You will thus still be contacted by VeriCred to settle the outstanding balance until the account is paid in full. Under the circumstances it will be in your best interest to settle the account soonest to avoid the escalation of any further collection costs. Regards, VeriCred Collections (Pty) Ltd