GM
Grant M
1 reviews | Active since Oct 2011
06 May 2022, 15:29
Terrible service Vericred / Pathcare
I received a call from a very aggressive gentleman threatening to hand me over for a Pathcare account from 2019. I pay all bills immediately and know nothing about this and nor has Pathcare ever contacted me to say monies are outstanding. Vericred also sent me an SMS reference below -
Your MEDICAL account was handed over for collection. Contact VERICRED on *** to make arrangements. ***. Balance: 578.97 CDC NO 283/03.
I called Pathcare and spoke with Ethan. He did various checks on their system and has no record of any outstanding accounts or accounts being handed over.
I then called Vericred back who said they will escalate with another department and Pathcare.
Can we please get this resolved urgently!
Helpful (0)
Replies (4)0
Replies (4)
VeriCred Collections's replyOfficial
09 May 2022, 11:38Hello GRANT M*****R, we refer to your review.
Please take cognisance of the fact that the matter is being investigated with our client, who handed your overdue account over for collection to us.
In the interim a 'hold' was loaded on the account in question pending clarity received from Pathcare.
Regards
Please take cognisance of the fact that the matter is being investigated with our client, who handed your overdue account over for collection to us.
In the interim a 'hold' was loaded on the account in question pending clarity received from Pathcare.
Regards
VeriCred Collections's reply09 May 2022, 11:38
Official
Hello GRANT M*****R, we refer to your review.
Please take cognisance of the fact that the matter is being investigated with our client, who handed your overdue account over for collection to us.
In the interim a 'hold' was loaded on the account in question pending clarity received from Pathcare.
Regards
Please take cognisance of the fact that the matter is being investigated with our client, who handed your overdue account over for collection to us.
In the interim a 'hold' was loaded on the account in question pending clarity received from Pathcare.
Regards
VeriCred Collections's replyOfficial
16 May 2022, 14:11Hello GRANT, further to your previous comments, we hereby state as follows:
- We formally confirm that the account in question was not paid as alleged, that it was in fact still outstanding and for which you were liable.
- That you have paid the account in question today,16 May 2022, i.e. two years after handover from our client and we have received the proof of payment.
- You will receive a 'zero balance' statement once the payment reflects in the account.
Regards.
- We formally confirm that the account in question was not paid as alleged, that it was in fact still outstanding and for which you were liable.
- That you have paid the account in question today,16 May 2022, i.e. two years after handover from our client and we have received the proof of payment.
- You will receive a 'zero balance' statement once the payment reflects in the account.
Regards.
VeriCred Collections's reply16 May 2022, 14:11
Official
Hello GRANT, further to your previous comments, we hereby state as follows:
- We formally confirm that the account in question was not paid as alleged, that it was in fact still outstanding and for which you were liable.
- That you have paid the account in question today,16 May 2022, i.e. two years after handover from our client and we have received the proof of payment.
- You will receive a 'zero balance' statement once the payment reflects in the account.
Regards.
- We formally confirm that the account in question was not paid as alleged, that it was in fact still outstanding and for which you were liable.
- That you have paid the account in question today,16 May 2022, i.e. two years after handover from our client and we have received the proof of payment.
- You will receive a 'zero balance' statement once the payment reflects in the account.
Regards.
GM
Grant M's updateReviewer Update
16 May 2022, 14:29I’m not nor have I ever disputed that there may have been amounts outstanding which weren’t covered by medical aid. My issues were that Vericred **** about phoning and sending me sms. Your client Pathcare got transcripts of the call I received from your employee and agreed that it was unprofessional and rude. Furthermore your client Pathcare has dealt with me on at least 30 ocassions since these outstanding accounts occurred and not once raised the issue with me. Infact I overpaid accounts twice and Pathcare refunded the overpayments to my bank account
Your staff are unprofessional, rude and I will be taking this up with the CFDC as I believe comments made in the recorded telephone call were in contravention of CFDC regulations.
Your staff are unprofessional, rude and I will be taking this up with the CFDC as I believe comments made in the recorded telephone call were in contravention of CFDC regulations.
GM
Grant M's update16 May 2022, 14:29
Reviewer Update
I’m not nor have I ever disputed that there may have been amounts outstanding which weren’t covered by medical aid. My issues were that Vericred **** about phoning and sending me sms. Your client Pathcare got transcripts of the call I received from your employee and agreed that it was unprofessional and rude. Furthermore your client Pathcare has dealt with me on at least 30 ocassions since these outstanding accounts occurred and not once raised the issue with me. Infact I overpaid accounts twice and Pathcare refunded the overpayments to my bank account
Your staff are unprofessional, rude and I will be taking this up with the CFDC as I believe comments made in the recorded telephone call were in contravention of CFDC regulations.
Your staff are unprofessional, rude and I will be taking this up with the CFDC as I believe comments made in the recorded telephone call were in contravention of CFDC regulations.
GM
Grant M's updateReviewer Update
16 May 2022, 14:36Infact I only have one positive thing to say about Vericred. I have received exceptional service from Lebo Mumakwe who unlike the rest of the people I’ve dealt with in your organization is a consummate professional.
GM
Grant M's update16 May 2022, 14:36
Reviewer Update
Infact I only have one positive thing to say about Vericred. I have received exceptional service from Lebo Mumakwe who unlike the rest of the people I’ve dealt with in your organization is a consummate professional.