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sanelisiwe L
1 reviews | Active since Oct 2022
05 Oct 2022, 14:27
Terrible customer service
Worst customer service ever I have been trying to get an updated statement of my mtn account for 2 weeks now and no one is helping or taking my calls meanwhile I'm being told by the new collection company that my debt is over 9000 when I have been paying vericred for almost a year. I have sent them my highlighted bank statements reflecting the debit orders but no one has gotten back to me not even an acknowledgment of my email. I am frustrated because i need to resolve this issue with nimble
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VeriCred Collections's replyOfficial
06 Oct 2022, 09:27Good day Sanelisiwe, further to your review, thank you for bringing this to our attention. Please note that the matter was taken up with the individuals in question as well as management to prevent any future mishaps of this nature.
Be that as it may, kindly note that your MTN account was closed with us by our client as the debt was sold to another EDC (external debt collector). We will however arrange for a detailed statement to be sent to you today reflecting all payments made by you prior to closure.
Kindly accept our apologies for the inconvenience caused.
Kind regards.
Be that as it may, kindly note that your MTN account was closed with us by our client as the debt was sold to another EDC (external debt collector). We will however arrange for a detailed statement to be sent to you today reflecting all payments made by you prior to closure.
Kindly accept our apologies for the inconvenience caused.
Kind regards.
VeriCred Collections's reply06 Oct 2022, 09:27
Official
Good day Sanelisiwe, further to your review, thank you for bringing this to our attention. Please note that the matter was taken up with the individuals in question as well as management to prevent any future mishaps of this nature.
Be that as it may, kindly note that your MTN account was closed with us by our client as the debt was sold to another EDC (external debt collector). We will however arrange for a detailed statement to be sent to you today reflecting all payments made by you prior to closure.
Kindly accept our apologies for the inconvenience caused.
Kind regards.
Be that as it may, kindly note that your MTN account was closed with us by our client as the debt was sold to another EDC (external debt collector). We will however arrange for a detailed statement to be sent to you today reflecting all payments made by you prior to closure.
Kindly accept our apologies for the inconvenience caused.
Kind regards.