BM
Bonolo M
1 reviews | Active since Oct 2020
25 Aug 2022, 16:07
Telkom and VeriCred harassing me
After years of paying on time and in order I woke with my account at verifies. Telkom has a billing issue and they would take money in and out of my account months. Take it then they automatically return it and add interest. These transactions would take place in random dates of the month. I don’t owe you according to my statement but keep getting this Please send proof of payment of your TELKOM MOBILE account to *********** FAX:********** ATT: GEO APHIWE N, Tel: **********, Ref: ######3859. Balance: 955.25 CDC NO ##
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Replies (2)
VeriCred Collections's replyOfficial
29 Aug 2022, 08:43Good day BONOLO M********, thank you for your review. Kindly note that the account which was handed over for collection by Telkom is in fact not paid up as is alleged with still an outstanding balance. You however have copied and paste the sms you received whereby it actually requests the proof of payment from yet our records reflect you have not sent through any proof in this regard.
Please note that you will be called by an agent soonest regarding your overdue account to request the proof of payment and to get clarity.
Thank you
Please note that you will be called by an agent soonest regarding your overdue account to request the proof of payment and to get clarity.
Thank you
VeriCred Collections's reply29 Aug 2022, 08:43
Official
Good day BONOLO M********, thank you for your review. Kindly note that the account which was handed over for collection by Telkom is in fact not paid up as is alleged with still an outstanding balance. You however have copied and paste the sms you received whereby it actually requests the proof of payment from yet our records reflect you have not sent through any proof in this regard.
Please note that you will be called by an agent soonest regarding your overdue account to request the proof of payment and to get clarity.
Thank you
Please note that you will be called by an agent soonest regarding your overdue account to request the proof of payment and to get clarity.
Thank you
BM
Bonolo M's updateReviewer Update
07 Sept 2022, 09:43Agent called and said I must set up debt order so you stop calling? Why when I don’t owe you. Whoever submitted my file is at fault so please clear my name from your system because you’re not gonna do to me what you do to a lot of South Africans that continue to get bad service from Telkom and later pay for it through debt collectors
BM
Bonolo M's update07 Sept 2022, 09:43
Reviewer Update
Agent called and said I must set up debt order so you stop calling? Why when I don’t owe you. Whoever submitted my file is at fault so please clear my name from your system because you’re not gonna do to me what you do to a lot of South Africans that continue to get bad service from Telkom and later pay for it through debt collectors