STILL WAITING!!!

2018 around July /Aug I made payment arrangements for 2 accounts which Vericred would debit every month. I made sure funds were available on the agreed date and debits were successfully made every month by Vericred. I recently checked my Credit Rating on Clearscore and I noticed I had bad pay record for July 2019 - Feb 2020 for my Sportscene account. I immediately called Vericred & the agent I spoke to advised I need to pay a R35 for Clearance Letter. I made payment on 2nd July and was told in 3 working days I will receive the letter via email which I would need to forward to TFG. It's a week later still no letter. Called Vericred on 9th July and agent advised me she can't assist as she doesn't have access for the letter and supervisor will call me. Still waiting!!! Had I not checked my credit record I wouldn't have picked up on this error, why was I never told of a R35 fee for a Clearance letter, why should I forwarded that letter to TFG if Vericred is collecting on their behalf, TFG can't make comment on the payments I made to Vericred so how they correct the error made by Vericred, why the delay in forwarding the letter and why put agents on calls if they have limited access to assist clients

Vericred contacting you is a mission!!! Pull up your socks and provide service cause currently you are failing. Why should we resort to Hello Peter to get any form of proper assistance from you???