Still getting messages for a non-existant account
On par with Eskom and City of Johannesburg in terms of no one being able to assist!
Completely *********** with NOT SENDING INVOICES when requested and also never responding to payments actually made.
Not to mention I am still getting messages stating that I have been handed over to them but my ID number and account reference number bring up absolutely nothing on their system?
Oh and no one ever gets back to you like they promise to. And you are told to 'just ignore the SMS's' - like that is what people are supposed to do when getting messages from that sort of a company right?!
All in all I spent a lot of money on their 'correspondences' costs that could have completely been avoided by BEING ABLE TO SEND AN INVOICE VIA EMAIL WHEN REQUESTED... But hey, everyone needs to make money some way...
Helpful (0)
Replies (3)0
Replies (3)
VeriCred Collections's replyOfficial
28 May 2019, 11:17Good day Tanea Drake, thank you for your report. We have investigated your allegations and apologise for any inconvenience caused. We can however assure you it is not a "NON-EXISTANT ACCOUNT" as you claim on this forum. Your overdue pathologist account, which you did not pay to the service provider, was handed over for collection in July of 2018. You only effected payment some 4 months later in November of the handover amount only and the balance of the account is in respect of the outstanding collection fees accrued and receipting fee in terms of the Debt Collectors Act, 114 of 1998, for which you are liable. Please refer to the Debt Collectors Council 's website to view the relevant fees charged by a debt collector: www.cfdc.org.za. VeriCred have endeavored to contact you on numerous occasions on the very same number you quote on this forum to no avail, as you never pick up or answer any calls and it goes to voicemail. Furthermore, several SMS's were also sent to your contact number. Contrary to your comments, on 20/02/2019 you phoned in to the relevant branch and a statement was forwarded to yourself via email with the relevant information of the outstanding account, still to this date you have not effected any payment. Be that as it may, we shall arrange for the person responsible to forward you again the statement of the outstanding monies to the mail address as mentioned by you in this report. Please be guided accordingly. Kind regards, VeriCred Collections (Pty) Ltd
VeriCred Collections's reply28 May 2019, 11:17
Official
Good day Tanea Drake, thank you for your report. We have investigated your allegations and apologise for any inconvenience caused. We can however assure you it is not a "NON-EXISTANT ACCOUNT" as you claim on this forum. Your overdue pathologist account, which you did not pay to the service provider, was handed over for collection in July of 2018. You only effected payment some 4 months later in November of the handover amount only and the balance of the account is in respect of the outstanding collection fees accrued and receipting fee in terms of the Debt Collectors Act, 114 of 1998, for which you are liable. Please refer to the Debt Collectors Council 's website to view the relevant fees charged by a debt collector: www.cfdc.org.za. VeriCred have endeavored to contact you on numerous occasions on the very same number you quote on this forum to no avail, as you never pick up or answer any calls and it goes to voicemail. Furthermore, several SMS's were also sent to your contact number. Contrary to your comments, on 20/02/2019 you phoned in to the relevant branch and a statement was forwarded to yourself via email with the relevant information of the outstanding account, still to this date you have not effected any payment. Be that as it may, we shall arrange for the person responsible to forward you again the statement of the outstanding monies to the mail address as mentioned by you in this report. Please be guided accordingly. Kind regards, VeriCred Collections (Pty) Ltd
's updateReviewer Update
28 May 2019, 11:37Thank you for responding!
I called Vericred today and was told again that I have no account with them even thought I received another SMS today.
Payment was forwarded to you on Friday the 26th of April and I have had absolutely no response on my various emails and calls to your branch to forward me any form of paid statement or even that it has been received. Only yet another SMS about an outstanding account.
On your numerous calls and sms's I only received one statement mailed to my account - surely it should have been done on the first call that I requested it? Not months down the line.
So the question here remains. Is something owing or not? I have been told not over the phone - Kindly can you confirm what EXACTLY is going on?
I called Vericred today and was told again that I have no account with them even thought I received another SMS today.
Payment was forwarded to you on Friday the 26th of April and I have had absolutely no response on my various emails and calls to your branch to forward me any form of paid statement or even that it has been received. Only yet another SMS about an outstanding account.
On your numerous calls and sms's I only received one statement mailed to my account - surely it should have been done on the first call that I requested it? Not months down the line.
So the question here remains. Is something owing or not? I have been told not over the phone - Kindly can you confirm what EXACTLY is going on?
's update28 May 2019, 11:37
Reviewer Update
Thank you for responding!
I called Vericred today and was told again that I have no account with them even thought I received another SMS today.
Payment was forwarded to you on Friday the 26th of April and I have had absolutely no response on my various emails and calls to your branch to forward me any form of paid statement or even that it has been received. Only yet another SMS about an outstanding account.
On your numerous calls and sms's I only received one statement mailed to my account - surely it should have been done on the first call that I requested it? Not months down the line.
So the question here remains. Is something owing or not? I have been told not over the phone - Kindly can you confirm what EXACTLY is going on?
I called Vericred today and was told again that I have no account with them even thought I received another SMS today.
Payment was forwarded to you on Friday the 26th of April and I have had absolutely no response on my various emails and calls to your branch to forward me any form of paid statement or even that it has been received. Only yet another SMS about an outstanding account.
On your numerous calls and sms's I only received one statement mailed to my account - surely it should have been done on the first call that I requested it? Not months down the line.
So the question here remains. Is something owing or not? I have been told not over the phone - Kindly can you confirm what EXACTLY is going on?
's updateReviewer Update
28 May 2019, 11:39Oh my apologies - read the wrong email - Payment was forwarded to you on the 27th of February... I sent another email querying the SMS saying that I owe on the 26th of April.
's update28 May 2019, 11:39
Reviewer Update
Oh my apologies - read the wrong email - Payment was forwarded to you on the 27th of February... I sent another email querying the SMS saying that I owe on the 26th of April.