mM
martin M
1 reviews | Active since Feb 2017
27 Aug 2021, 13:02
Sick and tired of mediocre service!
I still did not receive any feedback with regards to my emails. It is fine for you guys to simply ignore emails.
Phoning me and threatening me will not help, because you don’t give me the info I need to pay!
I WANT TO PAY YOU GUYS BUT NOBODY CAN TELL ME WHAT THE FULL AMMOUNT IS THAT I NEED TO PAY FOR ALL 4 ACCOUNTS!
I WILL NOT PAY FOR ANY SMS’S, EMAILS OR CALLS THAT WAS MADE AFTER THE 13TH AUGUST 2021 AS I HAVE BEEN REQUESTING THIS INFO FROM THEN.
IT IS SIMPLE! SEND ME A FULL STATEMNET WITH ALL 4 ACOUNTS AND I WILL PAY IT!
Helpful (0)
Replies (7)0
Replies (7)
VeriCred Collections's replyOfficial
30 Aug 2021, 13:37Good day Martin L, thank you for your report.
We will arrange for an agent to forward you the details of all four the outstanding accounts today in order to make payment. You can make one payment with the total of the four accounts, kindly forward the relevant proof when payment is made in order for our finance dept. to allocate to the outstanding accounts. Kindly accept our apologies for the inconvenience caused in this regard.
Kind regards.
We will arrange for an agent to forward you the details of all four the outstanding accounts today in order to make payment. You can make one payment with the total of the four accounts, kindly forward the relevant proof when payment is made in order for our finance dept. to allocate to the outstanding accounts. Kindly accept our apologies for the inconvenience caused in this regard.
Kind regards.
VeriCred Collections's reply30 Aug 2021, 13:37
Official
Good day Martin L, thank you for your report.
We will arrange for an agent to forward you the details of all four the outstanding accounts today in order to make payment. You can make one payment with the total of the four accounts, kindly forward the relevant proof when payment is made in order for our finance dept. to allocate to the outstanding accounts. Kindly accept our apologies for the inconvenience caused in this regard.
Kind regards.
We will arrange for an agent to forward you the details of all four the outstanding accounts today in order to make payment. You can make one payment with the total of the four accounts, kindly forward the relevant proof when payment is made in order for our finance dept. to allocate to the outstanding accounts. Kindly accept our apologies for the inconvenience caused in this regard.
Kind regards.
mM
martin M's updateReviewer Update
01 Sept 2021, 10:48Hi Vericred. None of your agents sent me the required information as per above. In the meantime I made payments on all 4 accounts from the emails that I got seprately. These payments was made through Zapper. I then emailed it to Potchefstroom, Randburg and the vericred email addresses. You guys still keep on sending me messages to pay. Wake up please. Sick of your mediocre service. I need my paid up letter today! You guys are not untuchable like what most of your agents think.
mM
martin M's update01 Sept 2021, 10:48
Reviewer Update
Hi Vericred. None of your agents sent me the required information as per above. In the meantime I made payments on all 4 accounts from the emails that I got seprately. These payments was made through Zapper. I then emailed it to Potchefstroom, Randburg and the vericred email addresses. You guys still keep on sending me messages to pay. Wake up please. Sick of your mediocre service. I need my paid up letter today! You guys are not untuchable like what most of your agents think.
mM
martin M's updateReviewer Update
02 Sept 2021, 08:27Another day passed still no feedback from Vericred!
mM
martin M's update02 Sept 2021, 08:27
Reviewer Update
Another day passed still no feedback from Vericred!
mM
martin M's updateReviewer Update
07 Sept 2021, 08:03Still awaiting feedback from Vericred. Accounts are paid in full. You guys are quick to haras people for payment but you can't take it when you get harassed for paid up letters.
mM
martin M's update07 Sept 2021, 08:03
Reviewer Update
Still awaiting feedback from Vericred. Accounts are paid in full. You guys are quick to haras people for payment but you can't take it when you get harassed for paid up letters.
VeriCred Collections's replyOfficial
08 Sept 2021, 14:22Hello MARTIN L, we refer to your comments.
It is however clear that you are using more that one email address. As informed on 30 Auguist 2021 in our reply to you, our records reflect that the statements of your outstanding four (4) accounts were already forwarded on the same day, i.e. 30 August 2021 at 02H35PM to the same email address that you are using on this forum, please check your records in this regard. The 'zero balance' statements were sent to you d/d 07 September 2021 to your 'gmail' address which you have acknowledged receipt of to the agent.l
Kind fregards.
It is however clear that you are using more that one email address. As informed on 30 Auguist 2021 in our reply to you, our records reflect that the statements of your outstanding four (4) accounts were already forwarded on the same day, i.e. 30 August 2021 at 02H35PM to the same email address that you are using on this forum, please check your records in this regard. The 'zero balance' statements were sent to you d/d 07 September 2021 to your 'gmail' address which you have acknowledged receipt of to the agent.l
Kind fregards.
VeriCred Collections's reply08 Sept 2021, 14:22
Official
Hello MARTIN L, we refer to your comments.
It is however clear that you are using more that one email address. As informed on 30 Auguist 2021 in our reply to you, our records reflect that the statements of your outstanding four (4) accounts were already forwarded on the same day, i.e. 30 August 2021 at 02H35PM to the same email address that you are using on this forum, please check your records in this regard. The 'zero balance' statements were sent to you d/d 07 September 2021 to your 'gmail' address which you have acknowledged receipt of to the agent.l
Kind fregards.
It is however clear that you are using more that one email address. As informed on 30 Auguist 2021 in our reply to you, our records reflect that the statements of your outstanding four (4) accounts were already forwarded on the same day, i.e. 30 August 2021 at 02H35PM to the same email address that you are using on this forum, please check your records in this regard. The 'zero balance' statements were sent to you d/d 07 September 2021 to your 'gmail' address which you have acknowledged receipt of to the agent.l
Kind fregards.
mM
martin M's updateReviewer Update
14 Sept 2021, 12:21I dont know what email you read so here is the actual reply I send to the agent and still did not get a response from her. I only have one email address registered with you guys. The one that I send 1000s of emails from. The one that you guys send me all the threatening emails to.
Pulane
Thank you for my statements, that you just emailed to me. This is what I was asking for from the very first time. Had you send me the statements as requested from the beginning, I would not have over paid. I now requested paid up letters after payment. That being said, you guys still charge me for sms and email fees even after payment? Please also explain to me what B: RECEIPTING FEE is? I see this is conveniently charged differently on every statement. Funny that this is the exact amount that was over paid by myself. I don’t think that this fall within any laws or regulations. As a consumer, I will not allow you guys to just make and break the way you want.
Maybe you guys should look at your accounts department as well as they are also incapable to do their jobs.
Please refund the necessary monies to me in my bank account and please send proof of payment as well as paid up letters.
mM
martin M's update14 Sept 2021, 12:21
Reviewer Update
I dont know what email you read so here is the actual reply I send to the agent and still did not get a response from her. I only have one email address registered with you guys. The one that I send 1000s of emails from. The one that you guys send me all the threatening emails to.
Pulane
Thank you for my statements, that you just emailed to me. This is what I was asking for from the very first time. Had you send me the statements as requested from the beginning, I would not have over paid. I now requested paid up letters after payment. That being said, you guys still charge me for sms and email fees even after payment? Please also explain to me what B: RECEIPTING FEE is? I see this is conveniently charged differently on every statement. Funny that this is the exact amount that was over paid by myself. I don’t think that this fall within any laws or regulations. As a consumer, I will not allow you guys to just make and break the way you want.
Maybe you guys should look at your accounts department as well as they are also incapable to do their jobs.
Please refund the necessary monies to me in my bank account and please send proof of payment as well as paid up letters.
mM
martin M's updateReviewer Update
20 Sept 2021, 13:156 Days no reply! No emails, no phone calls, nothing! I really do not know what to say anymore. I have never in my life experienced this kind of service ever. You guys clearly do not care about your service rating at all. Please everyone, check your statements before making payment. Once you made payment you will never ever hear from these people ever again.
mM
martin M's update20 Sept 2021, 13:15
Reviewer Update
6 Days no reply! No emails, no phone calls, nothing! I really do not know what to say anymore. I have never in my life experienced this kind of service ever. You guys clearly do not care about your service rating at all. Please everyone, check your statements before making payment. Once you made payment you will never ever hear from these people ever again.