SHOCKING CUSTOMER SERVICE

I handed a client over for collection to Vericred in May 2014 after several unsuccessful attempts to recover the outstanding debt myself. I followed Vericred procedure for handing over my client for debt collection but unless I telephoned their Johannesburg Branch and followed up myself, I never received feedback on the progress made with my collection. I even checked the portal they referred me to for updates but the information was not updated regularly enough. In January 2015, I went to Potchefstroom (Vericred Head Office) to resolve the matter. I met with the person that handles cases that have been summonsed to court (Tanya) and I met with the Marketing Manager (Wynand Cronje.) Tanya reassured me that she had instructed Johannesburg Branch to proceed with a summons. Wynand said that he will personally see to it that my case is sorted out. Nothing has happened to the degree of what we discussed and no one has contacted me in any way to give me feedback. The client I referred is now owing the funds since January 2013. Two years have passed now and I still don't have the debt collected. If a debt collector cannot recover a debt then who do I turn to now?