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Sharon L

1 reviews | Active since Feb 2018

21 Jun 2019, 14:01

Shocked

Got a call out of the blue from a gentleman at Vericred saying I owed money and all the charges. He said an account was handed over in 2017 and that I must pay this. How can Vericred only phone me now after 2 years saying it was handed over. I got no emails and no phone calls from them and I am not outstanding with Medicross. I am confused as to what this is all about and why he wasted my time like this. I asked him why only now and he said he could not get hold of me. I said I have had this telephone number ever since Cell phones came into the Country and the same email address. My name is Sharon Levey ID ***, I want this to be resolved today and I want to be taken off Vericred books as this is totally unacceptable behaviour and bad business business practice . Please get back to me

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Replies (1)
VeriCred Collections
VeriCred Collections's reply25 Jun 2019, 10:49
Official
Good day Sharon Levey, thank you for your report. We have duly investigated in this regard. The account you mention was paid in 2017 however still had an outstanding balance in respect of collection costs as you were handed to a debt collector. Be that as it may, we have agreed as a gesture of goodwill to reverse the costs and the account was closed accordingly. However, please take cognisance that you have another overdue dental account which was only handed over to VeriCred at the end of May 2019. We have duly confirmed today 25/06/2019 with Medicross that the amount is still outstanding and for which you are liable as the main member of the med aid. Under the circumstances we shall forward you the statement as received from Medicross under separate advice. Kindly conclude repayment arrangements soonest on the account in question to avoid the escalation of the legal collection fees. Regards, VeriCred Collections (Pty) Ltd

Best regards,