Setllement of account

The first lady who called me to help me with my payment arrangements was so friendly and assured me that I would receive some confirmation once the first payment went off. I felt at ease because MTN had already done me dirty. This didn't happen, I had to call in to find out if they had received payment. I Getting my statement was also a nightmare. Right now I am requesting a settlement amount and statement. However, my emails are not being responded too. Customer service is clearly not a priority.