Sends information without getting proper documentation
I received an SMS from Vericred today saying I have an outstanding amount owing to The Randburg Medicross. I immediately called Vericred waiting for over 10 minutes for them to pick up. Then when I gave the reference number and told them in actual fact The Randburg Medicross owes me this money not the other way around. They then tell me to call their Durban offices. I immediately refused. Firstly because my account is not even in 60 days arrears. Secondly my medical aid has paid the Medicross in full on the 31st December 2021 I have a reference number for this. Medicross has not updated their records. When I told the lady and explained everything she said must ask The Randburg Medicross. My question to you are you so desperate for business that you will believe information before verifying the facts. Now can I ask you a favor can you now send The Randburg Medicross and ask them for my refund.
Further to the allegations, we hereby would like to draw your attention to the true facts as follows:
Your overdue GP account was handed over for collection in December 2021 by Medicross due to non-payment. We have subsequently duly confirmed with the clinic that the account was paid in the interim, however, the payment was never sent to us by them to inform us and to update your account accordingly, as a result no fault of ours.
Be that as it may, as confirmatrion was received, the account was stopped.
Please take cognisance that if you have any further queries regarding your claim that there is a refund, you are to contact the relevant Medicross clinic directly in this regard.
Regards
Best regards,
Further to the allegations, we hereby would like to draw your attention to the true facts as follows:
Your overdue GP account was handed over for collection in December 2021 by Medicross due to non-payment. We have subsequently duly confirmed with the clinic that the account was paid in the interim, however, the payment was never sent to us by them to inform us and to update your account accordingly, as a result no fault of ours.
Be that as it may, as confirmatrion was received, the account was stopped.
Please take cognisance that if you have any further queries regarding your claim that there is a refund, you are to contact the relevant Medicross clinic directly in this regard.
Regards
Best regards,