SN
Sifiso N

1 reviews | Active since Jan 2023

07 Jan 2023, 15:30

Ruthless agent

I’m so damn flabbergasted with the vericred female agent’s attitude. It’s on the 03 January 2023 at about 10:39 with +***7 wen she phoned to say I’m in debt with Assupol and I told her I ain’t got any business with Assupol. After she argued with me she realised I don’t owe Assupol but old mutual… being in doubt of whether it’s a legit call- I then ask her to verify my identity number. She couldn’t provide instead she said I think I’m clever enough. She promised me to make my account to have higher interest rate up to R10 000. I’m not happy on how she was shouting at me whereas she also mistaken my surname. I therefore need further investigation on this matter and I will also pursue the company legally. *********** staff !!!

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Replies (2)
VeriCred Collections
VeriCred Collections's reply11 Jan 2023, 11:34
Official
Good day SIFISO N******, thank you for bringing this to our attention.Kindly note that your allegations is being investigated as a matter of urgency and we will be in a position to revert in due course. Thank you

VeriCred Collections
VeriCred Collections's reply12 Jan 2023, 14:45
Official
Hello Sifiso, we hereby wish to place on record that the matter was duly investigated and that the agent in question received disciplinary action in line with our internal policies.
We apologise for the negative experience and inconvenience caused.
Kind regards.