RW
Roxanne W
1 reviews | Active since Apr 2024
04 Dec 2024, 14:19
RUDE RUDE AGENTS...
WHAT HORRIBLE CUSTOMER SERVICE ... called multiple times to get help with bank account details that don't work and got the worst attitude from multiple agents, and they all hung up on me because I asked questions...
its disgusting service ... this company needs to have an urgent customer experience training for their call centre agents, both at the switchboard and "at the branch."
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VeriCred Collections's replyOfficial
06 Dec 2024, 09:26Hello Roxanne V** W**, we refer to your review.
Thank you for bringing this to our attention, we are sorry to hear about your negative experience. Please note that we deem this in a serious light and the matter was escalated and necessary steps were taken to prevent recurrences of this nature.
We can subsequently confirm that you have been contacted by our Durban branch for payment on your overdue account which was handed over for collection in August 2023 and that you have forwarded the relevant proof of payment.
Thank you.
Thank you for bringing this to our attention, we are sorry to hear about your negative experience. Please note that we deem this in a serious light and the matter was escalated and necessary steps were taken to prevent recurrences of this nature.
We can subsequently confirm that you have been contacted by our Durban branch for payment on your overdue account which was handed over for collection in August 2023 and that you have forwarded the relevant proof of payment.
Thank you.
VeriCred Collections's reply06 Dec 2024, 09:26
Official
Hello Roxanne V** W**, we refer to your review.
Thank you for bringing this to our attention, we are sorry to hear about your negative experience. Please note that we deem this in a serious light and the matter was escalated and necessary steps were taken to prevent recurrences of this nature.
We can subsequently confirm that you have been contacted by our Durban branch for payment on your overdue account which was handed over for collection in August 2023 and that you have forwarded the relevant proof of payment.
Thank you.
Thank you for bringing this to our attention, we are sorry to hear about your negative experience. Please note that we deem this in a serious light and the matter was escalated and necessary steps were taken to prevent recurrences of this nature.
We can subsequently confirm that you have been contacted by our Durban branch for payment on your overdue account which was handed over for collection in August 2023 and that you have forwarded the relevant proof of payment.
Thank you.