DF
Devon F
1 reviews | Active since Sept 2018
19 Sept 2022, 14:40
Rude on the phone, unwilling to assist and get things sorted
Very poor communication and rude on the phone.
I was handed over to Vercred by Telkom unjustly (a ***** case was opened and settled with Telkom). This was told to Vercred. When I asked for a referrence number, the person I was dealing with hung up.
Pathetic service after I took the time out of my day, again, called them to try and get this sorted. Very poor service offering. You should be ashamed.
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VeriCred Collections's replyOfficial
23 Sept 2022, 10:50Hello DEVON F*****, thank you for your review. Kindly accept our apologies for the negative experience encountered by you, the matter was duly taken up with management to investigate the agents in question's actions in this regard.
Be tghat as it may, we have investigated the allegations with our client Telkom. The feedback received was that they have no record of any dispute logged or proof of a ***** case reported by you. They requested that you get in contact with them as a matter of urgency and forward the relevant proof soonest to be able to assist accordingly.
We also place on record that Vericred agents subsequently endevored to get the information from you however you advised that VeriCred to take it up with Telkom.
In conclusion, to have the matter resolved and attended to, Telkom instructed that you formally open the ***** case with the relevant proof/information as they do not have any record of such.
Thank you.
Be tghat as it may, we have investigated the allegations with our client Telkom. The feedback received was that they have no record of any dispute logged or proof of a ***** case reported by you. They requested that you get in contact with them as a matter of urgency and forward the relevant proof soonest to be able to assist accordingly.
We also place on record that Vericred agents subsequently endevored to get the information from you however you advised that VeriCred to take it up with Telkom.
In conclusion, to have the matter resolved and attended to, Telkom instructed that you formally open the ***** case with the relevant proof/information as they do not have any record of such.
Thank you.
VeriCred Collections's reply23 Sept 2022, 10:50
Official
Hello DEVON F*****, thank you for your review. Kindly accept our apologies for the negative experience encountered by you, the matter was duly taken up with management to investigate the agents in question's actions in this regard.
Be tghat as it may, we have investigated the allegations with our client Telkom. The feedback received was that they have no record of any dispute logged or proof of a ***** case reported by you. They requested that you get in contact with them as a matter of urgency and forward the relevant proof soonest to be able to assist accordingly.
We also place on record that Vericred agents subsequently endevored to get the information from you however you advised that VeriCred to take it up with Telkom.
In conclusion, to have the matter resolved and attended to, Telkom instructed that you formally open the ***** case with the relevant proof/information as they do not have any record of such.
Thank you.
Be tghat as it may, we have investigated the allegations with our client Telkom. The feedback received was that they have no record of any dispute logged or proof of a ***** case reported by you. They requested that you get in contact with them as a matter of urgency and forward the relevant proof soonest to be able to assist accordingly.
We also place on record that Vericred agents subsequently endevored to get the information from you however you advised that VeriCred to take it up with Telkom.
In conclusion, to have the matter resolved and attended to, Telkom instructed that you formally open the ***** case with the relevant proof/information as they do not have any record of such.
Thank you.