TP
Terisha P
1 reviews | Active since Aug 2010
24 Aug 2023, 08:37
Robbing people unprofessional rude staff even the management of the Ferndale branch
These people are ******* R25 for a call and R25 for an email. I have medical aid they charge me for bills that Med aid shud pay I still paid more than the total handover amount and they still charging more than R3000 a bucnh of rude people working there they call you and don't speak or they scream and shout and still charge R25 per call. They are robbing people. They never send your statement for the amount that was handed over.
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Replies (2)
VeriCred Collections's replyOfficial
24 Aug 2023, 09:48Hello Terisha ******, thank you for your review and bringing this to our attention. Kindly note that the allegations of rude staff will be investigated with the relevant people as a matter of urgency.
Please note that your claims of us "robbing people" is not only false, but defamatory. We are definitely not 'robbing' you as is being alleged. Our records reflect that you have several overdue pathologist accounts handed over for collection by our client due to non-payment (THREE (3) accounts which are still outstanding. VeriCred has been in operation for 33 years and is registered with the Council for Debt Collectors, our charges are 100% in compliance with legislation in terms of the Debt Collectors Act, 114 of 1998, Kindly refer to the Council's website to view the applicable charges by a debt collector: 'www.cfdc.org.za'.
Kind regards.
Please note that your claims of us "robbing people" is not only false, but defamatory. We are definitely not 'robbing' you as is being alleged. Our records reflect that you have several overdue pathologist accounts handed over for collection by our client due to non-payment (THREE (3) accounts which are still outstanding. VeriCred has been in operation for 33 years and is registered with the Council for Debt Collectors, our charges are 100% in compliance with legislation in terms of the Debt Collectors Act, 114 of 1998, Kindly refer to the Council's website to view the applicable charges by a debt collector: 'www.cfdc.org.za'.
Kind regards.
VeriCred Collections's reply24 Aug 2023, 09:48
Official
Hello Terisha ******, thank you for your review and bringing this to our attention. Kindly note that the allegations of rude staff will be investigated with the relevant people as a matter of urgency.
Please note that your claims of us "robbing people" is not only false, but defamatory. We are definitely not 'robbing' you as is being alleged. Our records reflect that you have several overdue pathologist accounts handed over for collection by our client due to non-payment (THREE (3) accounts which are still outstanding. VeriCred has been in operation for 33 years and is registered with the Council for Debt Collectors, our charges are 100% in compliance with legislation in terms of the Debt Collectors Act, 114 of 1998, Kindly refer to the Council's website to view the applicable charges by a debt collector: 'www.cfdc.org.za'.
Kind regards.
Please note that your claims of us "robbing people" is not only false, but defamatory. We are definitely not 'robbing' you as is being alleged. Our records reflect that you have several overdue pathologist accounts handed over for collection by our client due to non-payment (THREE (3) accounts which are still outstanding. VeriCred has been in operation for 33 years and is registered with the Council for Debt Collectors, our charges are 100% in compliance with legislation in terms of the Debt Collectors Act, 114 of 1998, Kindly refer to the Council's website to view the applicable charges by a debt collector: 'www.cfdc.org.za'.
Kind regards.
TP
Terisha P's updateReviewer Update
24 Aug 2023, 14:46I still got calls today I also spoke to one of your staff members why did they refuse I was told by one of your staff members that I was actually now only paying for the calls and interest and emails. Your staff still called today and was giggling over the phone and I asked her not to do that you have the most unprofessional staff. I was tired of the calls and wanted to settle last week and your rude manager from Ferndale could not assist. Yes it's daylight ******* R25 per call so your staff can call and scream and shout over the phone.
TP
Terisha P's update24 Aug 2023, 14:46
Reviewer Update
I still got calls today I also spoke to one of your staff members why did they refuse I was told by one of your staff members that I was actually now only paying for the calls and interest and emails. Your staff still called today and was giggling over the phone and I asked her not to do that you have the most unprofessional staff. I was tired of the calls and wanted to settle last week and your rude manager from Ferndale could not assist. Yes it's daylight ******* R25 per call so your staff can call and scream and shout over the phone.