Request for Account Closure

This morning, I received a concerning SMS stating that I owe UNIZULU an outstanding amount of R4341.51. However, I wish to bring to your attention that this matter has been addressed previously, I even have evidence with email trails detailing communication with various employees from Vericred, as well as proof of payment made in April 2020.

Despite my attempts to resolve this issue by contacting their call center, I have unfortunately been met with frustration and a lack of resolution. It's incredibly disheartening to find myself in this situation yet again, receiving the same erroneous SMS notifications annually, despite having cleared the outstanding fee.

Given the recurring nature of this problem, I kindly request urgent assistance in removing my details from their system entirely. It is untenable for me to continue explaining the same issue repeatedly each year.