PZ
Pieter Z
1 reviews | Active since Apr 2015
23 Jan 2025, 14:04
Repeated Billing Errors and Unresolved Payment Demands
I have paid my medical bills twice due to a glitch on your side, and yet I am still receiving phone calls demanding payment. I used the QR code provided in your letter, but despite this, I continue to be harassed with payment requests. When I answer these calls and explain the situation, I am told it will be looked into, but nothing changes. This is unacceptable. Your company clearly lacks functional systems and internal communication. I demand immediate resolution and confirmation that my account is settled.
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Replies (3)
VeriCred Collections's replyOfficial
24 Jan 2025, 11:00Hello PIETER V** ***, thank you for your review.
We can assure you that there is no "glitch in our system" as is being alleged. Kindly take note of the fact that you have TWO (2) medical accounts that were handed over in your name due to non-payment. Our records reflect that only ONE (1) of the hospital accounts is settled in October 2024 with no payment on the other evident.
You will be contacted in due course for clarity of the two accounts and which one is still outstanding. If you however have settled both as you claim ("I have paid my medical bills twice"), please provide the necessary proof in this regard to be able to investigate.
Thank you.
We can assure you that there is no "glitch in our system" as is being alleged. Kindly take note of the fact that you have TWO (2) medical accounts that were handed over in your name due to non-payment. Our records reflect that only ONE (1) of the hospital accounts is settled in October 2024 with no payment on the other evident.
You will be contacted in due course for clarity of the two accounts and which one is still outstanding. If you however have settled both as you claim ("I have paid my medical bills twice"), please provide the necessary proof in this regard to be able to investigate.
Thank you.
VeriCred Collections's reply24 Jan 2025, 11:00
Official
Hello PIETER V** ***, thank you for your review.
We can assure you that there is no "glitch in our system" as is being alleged. Kindly take note of the fact that you have TWO (2) medical accounts that were handed over in your name due to non-payment. Our records reflect that only ONE (1) of the hospital accounts is settled in October 2024 with no payment on the other evident.
You will be contacted in due course for clarity of the two accounts and which one is still outstanding. If you however have settled both as you claim ("I have paid my medical bills twice"), please provide the necessary proof in this regard to be able to investigate.
Thank you.
We can assure you that there is no "glitch in our system" as is being alleged. Kindly take note of the fact that you have TWO (2) medical accounts that were handed over in your name due to non-payment. Our records reflect that only ONE (1) of the hospital accounts is settled in October 2024 with no payment on the other evident.
You will be contacted in due course for clarity of the two accounts and which one is still outstanding. If you however have settled both as you claim ("I have paid my medical bills twice"), please provide the necessary proof in this regard to be able to investigate.
Thank you.
PZ
Pieter Z's updateReviewer Update
27 Jan 2025, 09:30If you could please send me your details I would gladly send the proof of payment for the first payment that I have made in September 2023 to the hospital.
PZ
Pieter Z's update27 Jan 2025, 09:30
Reviewer Update
If you could please send me your details I would gladly send the proof of payment for the first payment that I have made in September 2023 to the hospital.
PZ
Pieter Z's updateReviewer Update
10 Feb 2025, 10:54 And still no response!
Your company is quick to make phone calls, and due to many people reporting your calls as spam, my phone now blocks the calls. I prefer a proper reply with the details I need to email you and do not want to answer any calls.
Your company is quick to make phone calls, and due to many people reporting your calls as spam, my phone now blocks the calls. I prefer a proper reply with the details I need to email you and do not want to answer any calls.
PZ
Pieter Z's update10 Feb 2025, 10:54
Reviewer Update
And still no response!
Your company is quick to make phone calls, and due to many people reporting your calls as spam, my phone now blocks the calls. I prefer a proper reply with the details I need to email you and do not want to answer any calls.
Your company is quick to make phone calls, and due to many people reporting your calls as spam, my phone now blocks the calls. I prefer a proper reply with the details I need to email you and do not want to answer any calls.