ZN
Zintle N
1 reviews | Active since Oct 2024
16 Oct 2024, 16:44
Refusing to send me my account statement
I had mtn account and Iwas told that it's handed over to vericred, I made arrangements with vericred and settled the amount but on my credit score it appears that I am still owing mtn.... Called several times at vericred, the lady that is handling the account, she has been saying she will send the the account statement to my emails, I even sent the second email address until today I have not received it. I do not know what must I do now
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VeriCred Collections's replyOfficial
17 Oct 2024, 09:15Hello Zintle N, we refer to your review.
Please note that we are not "refusing" to send out the information as alleged, our records reflect that the required information was sent yesterday 16/10/2024 to the mail address mentioned by you on this forum.
We have also today forwarded the PAID UP letter to the same email address. Under the circumstances please also check your JUNK/SPAM folders to look for the information.
You are to present the paid up letter to your service provided who listed your adverse details on the credit bureau, in order to have your credit profile updated.
Kind regards.
Please note that we are not "refusing" to send out the information as alleged, our records reflect that the required information was sent yesterday 16/10/2024 to the mail address mentioned by you on this forum.
We have also today forwarded the PAID UP letter to the same email address. Under the circumstances please also check your JUNK/SPAM folders to look for the information.
You are to present the paid up letter to your service provided who listed your adverse details on the credit bureau, in order to have your credit profile updated.
Kind regards.
VeriCred Collections's reply17 Oct 2024, 09:15
Official
Hello Zintle N, we refer to your review.
Please note that we are not "refusing" to send out the information as alleged, our records reflect that the required information was sent yesterday 16/10/2024 to the mail address mentioned by you on this forum.
We have also today forwarded the PAID UP letter to the same email address. Under the circumstances please also check your JUNK/SPAM folders to look for the information.
You are to present the paid up letter to your service provided who listed your adverse details on the credit bureau, in order to have your credit profile updated.
Kind regards.
Please note that we are not "refusing" to send out the information as alleged, our records reflect that the required information was sent yesterday 16/10/2024 to the mail address mentioned by you on this forum.
We have also today forwarded the PAID UP letter to the same email address. Under the circumstances please also check your JUNK/SPAM folders to look for the information.
You are to present the paid up letter to your service provided who listed your adverse details on the credit bureau, in order to have your credit profile updated.
Kind regards.