1 reviews | Active since Oct 2021
Refusal to refund erroneous deduction
I settled my accounts with them, then they continued to deduct the amount I was paying every month. I then called them to ask what was going on they apologized and admitted to their mistake. I was told to send a bank statement showing the two erroneous deductions which I did, was told I would receive my refund soon by Lazane. Thereafter Tsholofelo called to ask me to reverse the transactions on my side which I refused as it would reflect badly on my profile and at the end of the day they are the ones who made a mistake. I was then ignored not being told when I would get my money, I sent numerous emails to Lizane who ended up saying that they don't owe me R1000 but R500 and this is the R1000 they deducted in two transactions of R500 each, which her and their agents saw on their side and confirmed the error of such. My emails to her have since been ignored and I have no idea whether my money will be refunded or not. I'm very disappointed and feel this is just a company of ******.
Kindly note that your allegations will be investigated as a matter of urgency and feedback will be provided.
Please refrain from using defamatory language on a public forum, VeriCred is a reputable and esteemed company in operation since 1990 and definitely not "just a company of ******" as you falsely claim, kindly note you can be reported for defamatory comments.
Thank you.
Best regards,
Kindly note that your allegations will be investigated as a matter of urgency and feedback will be provided.
Please refrain from using defamatory language on a public forum, VeriCred is a reputable and esteemed company in operation since 1990 and definitely not "just a company of ******" as you falsely claim, kindly note you can be reported for defamatory comments.
Thank you.
Best regards,
The accounts in question were finalised and we place on record that there is in fact an excess amount payable to you, as the debit orders on both your accounts which were handed over for collection went through after payment received.
We hereby confirm that the required refund documents were duly forwarded to you and as soon as all the information is received from you can the refund process commence in order for you to receive the monies.
We apologise for any inconvenience caused.
Kind regards.
Best regards,
The accounts in question were finalised and we place on record that there is in fact an excess amount payable to you, as the debit orders on both your accounts which were handed over for collection went through after payment received.
We hereby confirm that the required refund documents were duly forwarded to you and as soon as all the information is received from you can the refund process commence in order for you to receive the monies.
We apologise for any inconvenience caused.
Kind regards.
Best regards,