MK
Mpho K
1 reviews | Active since Nov 2019
19 Apr 2024, 00:34
Refusal of issuing of Paid up letter
I payed my MTN account via vericred till today I haven’t received my paid up letter and mtn says they did not receive communication and proof that I payed my account in full. Vericred I gave you my money I want it back or please lease with MTN to give me my paid up letter and update my credit profile with transunion
Helpful (0)
Replies (1)0
Replies (1)
VeriCred Collections's replyOfficial
19 Apr 2024, 15:25Good day Mpho K******, thank you for your review.
Your account was recently settled on 05/04/2024. Please note that we have to follow guidelines to request and as such it is not "refusal" to issue the letter.
The relevant proof of payment was duly sent to your service provider MTN in order to finalise your account and to request a paid-up letter.
Once received it will be forwarded to you soonest, we apologise for any inconvenience caused in this regard.
Kind regards.
Your account was recently settled on 05/04/2024. Please note that we have to follow guidelines to request and as such it is not "refusal" to issue the letter.
The relevant proof of payment was duly sent to your service provider MTN in order to finalise your account and to request a paid-up letter.
Once received it will be forwarded to you soonest, we apologise for any inconvenience caused in this regard.
Kind regards.
VeriCred Collections's reply19 Apr 2024, 15:25
Official
Good day Mpho K******, thank you for your review.
Your account was recently settled on 05/04/2024. Please note that we have to follow guidelines to request and as such it is not "refusal" to issue the letter.
The relevant proof of payment was duly sent to your service provider MTN in order to finalise your account and to request a paid-up letter.
Once received it will be forwarded to you soonest, we apologise for any inconvenience caused in this regard.
Kind regards.
Your account was recently settled on 05/04/2024. Please note that we have to follow guidelines to request and as such it is not "refusal" to issue the letter.
The relevant proof of payment was duly sent to your service provider MTN in order to finalise your account and to request a paid-up letter.
Once received it will be forwarded to you soonest, we apologise for any inconvenience caused in this regard.
Kind regards.