Refunds VeriCred

Received a phone call from Florence at vericred asking if I paid up my Wesbank account. As they were informed that the account was paid up from the client. This was in July. I followed up the matter on several occations and eventually received an email from Wesbank and Vericred that this account is closed and I need to be refunded from May on my payments made total amount is R700,00. Have now on repeat over and over send the forms to Vericred via Florence for over a month now. Again I requested progress as up to date still was not refunded. This morning again was told the vorms are incomplete which they not and the again asked to send ID, proof of residence, bankstatements and proof of the payments. I have now again submitted all the documents again and still waiting. According to what I could gather the one hand is not aware of what is going on in the other offices.

I have been battling a month to get the matter finalized and refunded