ZM
Zakhele M
1 reviews | Active since Oct 2013
10 Jan 2021, 19:09
Refund
Good day
Kindly advise when my refund will be processed its past the 45 days I was told that the funds will be in my account.
Kind Regards
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Replies (2)ZM
Zakhele M's updateReviewer Update
12 Jan 2021, 11:01Good day
May please get urgent assistance regarding my refund.
I spoke to Simon Sephula and he advised that he would furnish me with the refund documents that I need to complete and send back to the relevant department along with supporting documents however I have not received anything from him moreover he has not been responding to any of my emails I have been sending. I am dissapointed at at the manner in which I am being treated, I spoke to a proffesional agent that assisted me with making a payment arrangement of which I have settled but I have received the worst service from Vericred's supervisor since then.
May please get urgent assistance regarding my refund.
I spoke to Simon Sephula and he advised that he would furnish me with the refund documents that I need to complete and send back to the relevant department along with supporting documents however I have not received anything from him moreover he has not been responding to any of my emails I have been sending. I am dissapointed at at the manner in which I am being treated, I spoke to a proffesional agent that assisted me with making a payment arrangement of which I have settled but I have received the worst service from Vericred's supervisor since then.
ZM
Zakhele M's update12 Jan 2021, 11:01
Reviewer Update
Good day
May please get urgent assistance regarding my refund.
I spoke to Simon Sephula and he advised that he would furnish me with the refund documents that I need to complete and send back to the relevant department along with supporting documents however I have not received anything from him moreover he has not been responding to any of my emails I have been sending. I am dissapointed at at the manner in which I am being treated, I spoke to a proffesional agent that assisted me with making a payment arrangement of which I have settled but I have received the worst service from Vericred's supervisor since then.
May please get urgent assistance regarding my refund.
I spoke to Simon Sephula and he advised that he would furnish me with the refund documents that I need to complete and send back to the relevant department along with supporting documents however I have not received anything from him moreover he has not been responding to any of my emails I have been sending. I am dissapointed at at the manner in which I am being treated, I spoke to a proffesional agent that assisted me with making a payment arrangement of which I have settled but I have received the worst service from Vericred's supervisor since then.
VeriCred Collections's replyOfficial
12 Jan 2021, 14:22Good day Zakhele, thank you for bringing this to our attention. We sincerely apologise for the negative experience. We hereby confirm that the relevant Supervisor has duly forwarded the required documentation earlier to you together with the details of the refund Dept. Kindly complete said documentation and subit as soon as possible to set the refund process in motion and to expedite the process. Kindly correspond with the relevant people whose email address was provided to you should you have any concerns in this regard. Kind regards
VeriCred Collections's reply12 Jan 2021, 14:22
Official
Good day Zakhele, thank you for bringing this to our attention. We sincerely apologise for the negative experience. We hereby confirm that the relevant Supervisor has duly forwarded the required documentation earlier to you together with the details of the refund Dept. Kindly complete said documentation and subit as soon as possible to set the refund process in motion and to expedite the process. Kindly correspond with the relevant people whose email address was provided to you should you have any concerns in this regard. Kind regards