Radio silence from Vericred

I received an SMS on 13 July 2015 regarding a DR account which was handed over to Vericred for collection. I am very good at paying my accounts. This is the first time I hear that I have an unpaid account, so I immediately contacted Vericred to obtain a copy of my account. I was told that the person handling my matter would email me a copy. A few days later, after no email, I contacted them again. I usually get cut off. I have been calling almost every day since 13 July 2015. It is now 12 August 2015 and I am still waiting for my email. I just called now again and was told that Hlengiwe is on lunch and the supervisor is not available. I am the one trying to pay my account, but keep hitting a brick wall. I bet Vericred will be charging me 'collection fees' despite me being the one constantly requesting a copy of my account. I was so desperate that I called the Dr rooms. They emailed me a copy of the account the same day I called. why is it so difficult to get a copy of the account from Vericred? I have wasted time and money in trying to get hold of SOMEBODY at Vericred. This is extremely frustrating and I would like resolution please!!