Poor service!! Wait NO service

VERICRED keeps on giving me missed calls, not ringing even twice then putting down the phone. Just to add to costs. This after numerous times both my husband and I asked them to phone the main member which is my husband. They keep on calling me. Furthermore on NUMEROUS occasions we requested a statement as the Ampath test that was done was supposed to be covered by PMB benefit of our medical aid as written on the test request form by the doctor. We have been asking for months for this statement. Email address is always confirmed and the consultant tells you I am sending statements as we speak. Guess what never received a statement before. They wait 10 mins and just call again. This is not a honest way to do business. With all the ****s going on worldwide one cannot blindly just pay someone without concrete proof and we are entitled to a statement.