AM
Akona M
1 reviews | Active since Oct 2022
03 Oct 2022, 13:58
Poor Service
It’s unnecessarily difficult to get your balance or get through to anyone for that matter. The call waiting times are long, and when you finally get through to someone the call drops (a lot of people have complained about this but somehow it hasn’t been fixed?) The website never loads, WhatsApp self-service is pointless. This is frustrating.
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VeriCred Collections's replyOfficial
04 Oct 2022, 10:09Hello Akona M***, thank you for your review and bringing this to our attention.
We aplogise for the negative experience. Kindly note that our website is undergoing a major overhaul and upgrade which will make things go smoother and efficiently. Furthermore is our whatsapp service up and running and being attended to.
Be that as it may, an agent is trying to contact you regarding your hospital account that was handed over for collection to no avail however will continue to try and get hold of you. In the interim a 'zero balance statement' was forwarded to you via email.
Kind regards.
We aplogise for the negative experience. Kindly note that our website is undergoing a major overhaul and upgrade which will make things go smoother and efficiently. Furthermore is our whatsapp service up and running and being attended to.
Be that as it may, an agent is trying to contact you regarding your hospital account that was handed over for collection to no avail however will continue to try and get hold of you. In the interim a 'zero balance statement' was forwarded to you via email.
Kind regards.
VeriCred Collections's reply04 Oct 2022, 10:09
Official
Hello Akona M***, thank you for your review and bringing this to our attention.
We aplogise for the negative experience. Kindly note that our website is undergoing a major overhaul and upgrade which will make things go smoother and efficiently. Furthermore is our whatsapp service up and running and being attended to.
Be that as it may, an agent is trying to contact you regarding your hospital account that was handed over for collection to no avail however will continue to try and get hold of you. In the interim a 'zero balance statement' was forwarded to you via email.
Kind regards.
We aplogise for the negative experience. Kindly note that our website is undergoing a major overhaul and upgrade which will make things go smoother and efficiently. Furthermore is our whatsapp service up and running and being attended to.
Be that as it may, an agent is trying to contact you regarding your hospital account that was handed over for collection to no avail however will continue to try and get hold of you. In the interim a 'zero balance statement' was forwarded to you via email.
Kind regards.