ZM
Zakhele M
1 reviews | Active since Oct 2013
06 Nov 2020, 13:58
Poor service and Incompetence
I would like to lay a complaint against the vericred supervisor Simon who was supposed to send me my settlement letter which I have not received to date...I have been speaking to Peter since the 2nd of November 2020 as he advised that his handling my account and he confirmed to me that he requested Simon to send me my settlement letter on the 4th of November 2020 which has not been done to date. I will also be complaining to RCS and the Ombudsmen if this matter is not resolved speedily and accordingly.
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VeriCred Collections's replyOfficial
09 Nov 2020, 08:37Good day Zakhele, thank you for bringing this to our attention. We hereby place on record that the relevant supervisor contacted you and confirmed that you have received the required letter on Friday 06/11/2020 at +- 16H00. We apologise for the inconvenience. Regards
VeriCred Collections's reply09 Nov 2020, 08:37
Official
Good day Zakhele, thank you for bringing this to our attention. We hereby place on record that the relevant supervisor contacted you and confirmed that you have received the required letter on Friday 06/11/2020 at +- 16H00. We apologise for the inconvenience. Regards