LS
Lynette S
1 reviews | Active since May 2014
31 Oct 2023, 16:19
Poor Pathetic Service, Rude consultants
What a rude lot of people, the phone rings forever and when they decide to answer it takes another 10mins for someone to answer, But the answering machine says your call is important. When I queried the account why the interest is so high, the lady puts you on hold and cuts the call. When you call back then they conveniently don't know who one spoke to and you get place on hold. What a pathetic unprofessional company. Now they can wait for there flipping money which I wanted to settle.
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VeriCred Collections's replyOfficial
01 Nov 2023, 13:45Hello LYNETTE S*****, thank you for your review and bringing this to our attention. As our agents work according to a code of conduct, the perception of bad service is not to be condoned under any circumstances and will be investigated accordingly.
We hereby confirm:
-that you were duly contacted today 01/11/2023 regarding your outstanding account that was handed over for collection by our client in November 2022.
- you informed of your intention to settle the outstanding account and that you have requested a discount on the outstanding amount.
- the agent in question informed you that they will revert to yourself in this regard.
Regards.
We hereby confirm:
-that you were duly contacted today 01/11/2023 regarding your outstanding account that was handed over for collection by our client in November 2022.
- you informed of your intention to settle the outstanding account and that you have requested a discount on the outstanding amount.
- the agent in question informed you that they will revert to yourself in this regard.
Regards.
VeriCred Collections's reply01 Nov 2023, 13:45
Official
Hello LYNETTE S*****, thank you for your review and bringing this to our attention. As our agents work according to a code of conduct, the perception of bad service is not to be condoned under any circumstances and will be investigated accordingly.
We hereby confirm:
-that you were duly contacted today 01/11/2023 regarding your outstanding account that was handed over for collection by our client in November 2022.
- you informed of your intention to settle the outstanding account and that you have requested a discount on the outstanding amount.
- the agent in question informed you that they will revert to yourself in this regard.
Regards.
We hereby confirm:
-that you were duly contacted today 01/11/2023 regarding your outstanding account that was handed over for collection by our client in November 2022.
- you informed of your intention to settle the outstanding account and that you have requested a discount on the outstanding amount.
- the agent in question informed you that they will revert to yourself in this regard.
Regards.