ZD
Zowi D
1 reviews | Active since Apr 2022
08 Aug 2022, 17:52
Poor customer service
Spoke &sent (Absa) proof of payment beginning of April to the so called Performance Manager by the name of Ndivhuho Matika at Vericred.Requested paid up letter and that was way bank in April till today I am still waiting for it. He /She has no sense of urgency ,very unprofessional.
Sent numerous emails ,no response .
I need someone to please help me with my request because clearly he/she doesn't know how to treat clients and I am disgusted.
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VeriCred Collections's replyOfficial
12 Aug 2022, 09:12Good day Zowi D, we refer to your review.
Thank you for bringing this to our attention. We treat this in a very serious light. The matter was being investigated with the staff member concerned and escalated to management to be dealt with accordingly in terms of our internal disciplinary procedures and to prevent any reoccurences of this nature in the future.
Please note that the required letter was again requested from our client Absa to issue the letter, which we will forward soonest upon receipt thereof. Kindly accept our apologies for the inconvenience caused in this regard.
Kind regards.
Thank you for bringing this to our attention. We treat this in a very serious light. The matter was being investigated with the staff member concerned and escalated to management to be dealt with accordingly in terms of our internal disciplinary procedures and to prevent any reoccurences of this nature in the future.
Please note that the required letter was again requested from our client Absa to issue the letter, which we will forward soonest upon receipt thereof. Kindly accept our apologies for the inconvenience caused in this regard.
Kind regards.
VeriCred Collections's reply12 Aug 2022, 09:12
Official
Good day Zowi D, we refer to your review.
Thank you for bringing this to our attention. We treat this in a very serious light. The matter was being investigated with the staff member concerned and escalated to management to be dealt with accordingly in terms of our internal disciplinary procedures and to prevent any reoccurences of this nature in the future.
Please note that the required letter was again requested from our client Absa to issue the letter, which we will forward soonest upon receipt thereof. Kindly accept our apologies for the inconvenience caused in this regard.
Kind regards.
Thank you for bringing this to our attention. We treat this in a very serious light. The matter was being investigated with the staff member concerned and escalated to management to be dealt with accordingly in terms of our internal disciplinary procedures and to prevent any reoccurences of this nature in the future.
Please note that the required letter was again requested from our client Absa to issue the letter, which we will forward soonest upon receipt thereof. Kindly accept our apologies for the inconvenience caused in this regard.
Kind regards.