EK
Eusebius K
1 reviews | Active since Sept 2023
27 Oct 2023, 16:54
POOR CUSTOMER SERVICE AND UNPROFESSIONAL
Worst service ever, I don't know why businesses use them. I made a payment to them over 3 weeks ago but up until now they haven't released the funds to MTN and my line is blocked. Its always story after story and no one is taking responsibility. Nelly Mohlabane has been handling this issue and I'm so frustrated with the level of unprofessionalism.
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Replies (2)
VeriCred Collections's replyOfficial
31 Oct 2023, 09:20Hello EUSEBIUS K******, thank you for your review, we apologise for any inconvenience caused.
Our records reflect that your account was paid d./d 16/10/2023 after being handed over for collection by MTN. A paid-up letter / clearance letter was duly sent to you on 30/10/2023 via email.
Please note that MTN blacklisted you on when you defaulted with payment prior to handover. You are to present the clearance ('paid up') letter to them in order to have your details updated accordingly on all credit bureaux.
Kind regards.
Our records reflect that your account was paid d./d 16/10/2023 after being handed over for collection by MTN. A paid-up letter / clearance letter was duly sent to you on 30/10/2023 via email.
Please note that MTN blacklisted you on when you defaulted with payment prior to handover. You are to present the clearance ('paid up') letter to them in order to have your details updated accordingly on all credit bureaux.
Kind regards.
VeriCred Collections's reply31 Oct 2023, 09:20
Official
Hello EUSEBIUS K******, thank you for your review, we apologise for any inconvenience caused.
Our records reflect that your account was paid d./d 16/10/2023 after being handed over for collection by MTN. A paid-up letter / clearance letter was duly sent to you on 30/10/2023 via email.
Please note that MTN blacklisted you on when you defaulted with payment prior to handover. You are to present the clearance ('paid up') letter to them in order to have your details updated accordingly on all credit bureaux.
Kind regards.
Our records reflect that your account was paid d./d 16/10/2023 after being handed over for collection by MTN. A paid-up letter / clearance letter was duly sent to you on 30/10/2023 via email.
Please note that MTN blacklisted you on when you defaulted with payment prior to handover. You are to present the clearance ('paid up') letter to them in order to have your details updated accordingly on all credit bureaux.
Kind regards.
EK
Eusebius K's updateReviewer Update
31 Oct 2023, 14:36If you read my post well I wasn't talking about a paid-up letter because it doesn't help in any way. MTN needs you to remit the funds to them so that they can unblock my account. The payment was made on the 11th of October and now 3 weeks later you still haven't released the funds.
EK
Eusebius K's update31 Oct 2023, 14:36
Reviewer Update
If you read my post well I wasn't talking about a paid-up letter because it doesn't help in any way. MTN needs you to remit the funds to them so that they can unblock my account. The payment was made on the 11th of October and now 3 weeks later you still haven't released the funds.