TM
Thato M
1 reviews | Active since May 2018
16 May 2018, 17:53
Please Investigate
My old mutual loan has been handed over to your company. For the past few months I have been dealing with a guy called Tlotlo or Makgato (I m not sure who it actually is because none of them wants to take responsibility). Last month I was offered 60% discount of the loan and I requested the loan to be extended until end of May as I was expecting money to settle it then. A few days back I contacted Lendiwe Letebele requesting a letter from vericred that shows the settlement offer of 60% that is valid until 31 May like we agreed, but I was informed that there is no offer like that.
I am so disappointed in the service I have received and the manner In which this whole issue has been dealt with,. All I ask for is to be given the settlement letter with 60% discount like it was promised to me telephonically, failing which I ask Vericred to investigate this matter please and provide me with feedback.
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Replies (5)0
Replies (5)
VeriCred Collections's replyOfficial
17 May 2018, 08:43Good day THATO MOHAPI, your report refers. You request an investigation and assistance yet you did not provide any relevant information to be able to investigate your claims accordingly. The phone number quoted by you is not listed on our system. Under the circumstances please complete the required "REVIEW INFORMATION" on this forum which clearly requests reference number and ID number. Thank you.
Best regards,
VeriCred Collections's reply17 May 2018, 08:43
Official
Good day THATO MOHAPI, your report refers. You request an investigation and assistance yet you did not provide any relevant information to be able to investigate your claims accordingly. The phone number quoted by you is not listed on our system. Under the circumstances please complete the required "REVIEW INFORMATION" on this forum which clearly requests reference number and ID number. Thank you.
Best regards,
TM
Thato M's updateReviewer Update
17 May 2018, 09:16My ID Number is ***089 and the Reference Number is ***9245. My cellphone is ***
TM
Thato M's update17 May 2018, 09:16
Reviewer Update
My ID Number is ***089 and the Reference Number is ***9245. My cellphone is ***
VeriCred Collections's replyOfficial
17 May 2018, 11:12Good day, upon investigation with the relevant parties it was established that the discount offered by our client of 60% was valid only until the end of January 2018 as per their mandate. This was also duly conveyed to yourself as per correspondence dated 19/01/2018, whereby the settlement letter was forwarded to you whereby it was clearly indicated that the offer is valid until the end of January 2018, not end of May. There is currently however a discount offer authorised by our client of 35% on the account in question until the end of May 2018. Should you wish to take up this offer, the relevant branch who has been dealing with your account all along can be contacted in this regard. Regards, VeriCred Collections.
Best regards,
VeriCred Collections's reply17 May 2018, 11:12
Official
Good day, upon investigation with the relevant parties it was established that the discount offered by our client of 60% was valid only until the end of January 2018 as per their mandate. This was also duly conveyed to yourself as per correspondence dated 19/01/2018, whereby the settlement letter was forwarded to you whereby it was clearly indicated that the offer is valid until the end of January 2018, not end of May. There is currently however a discount offer authorised by our client of 35% on the account in question until the end of May 2018. Should you wish to take up this offer, the relevant branch who has been dealing with your account all along can be contacted in this regard. Regards, VeriCred Collections.
Best regards,
TM
Thato M's updateReviewer Update
17 May 2018, 13:37Like i indicated earlier, i received a call from one of the consultants (Tlotlo or Makgato) In April indicating that they will extend the settlement offer until end of May, you can even check your phone records as i believe that your calls are being recorded. Since its clear that Vericred is not going to assist me on this issue, i will raise it up with Old Mutual Finance.
TM
Thato M's update17 May 2018, 13:37
Reviewer Update
Like i indicated earlier, i received a call from one of the consultants (Tlotlo or Makgato) In April indicating that they will extend the settlement offer until end of May, you can even check your phone records as i believe that your calls are being recorded. Since its clear that Vericred is not going to assist me on this issue, i will raise it up with Old Mutual Finance.
VeriCred Collections's replyOfficial
17 May 2018, 15:31The best option currently is to take it up with the service provider as you mentioned.
Best regards,
VeriCred Collections's reply17 May 2018, 15:31
Official
The best option currently is to take it up with the service provider as you mentioned.
Best regards,