Pending

<p>I am paying off a debt with vericred for my capri account, when i spoke to the agent Nonhlanhla we agreed on 6 months repayment plan which they will send to me once the first debit went off, once that happened i di not receive the repayment plan until i had to call back. i called on numerous occasions and they would Nonhlanhla is out, she's not at her desk and and and..... which made me even think this must be a ****! I asked to speak to the supervisor ANNA BALOYI, she then sent me the repayment of 7 MONTHS! i then told her this is incorrect and theamount dont add up to what Nonhlanhla told me. The balance for the 6th month is supposed to be less than what appears on the plan and its definately not 7 months. She said she will investigate. I then sent her an email requesting that they send me the calls between the agent and i on the 31 May 2016 till this day this matter is unresolved. They continued ignoring and Anna Baloyi went as far as hanging up on me when i was put through to her and kept asking who is on the phone, when they told her she hung up.</p> <p>Then i call again this time i asked to speak to the manager Lot Chipiso who till this day has not responded to any of my emails, i spoke to him last week and he said he is speaking to their manager about this. 7 working days has passed and it's two weeks now matter remains unresolved.</p> <p>Am i even paying for the correct thing? Two debits have gone so no interest should incure since i have never paid late!</p>