PATHETIC STAFF
Client service is up to nothing!! They treat us like *********, the breach the Popi act by discussing personal information with other people. When I called to complain about them discussing my personal information with other people, Wilma told me that she knows that she is breaching the Popi Act, but she does not care. She also called me dumb, after I requested one of the agents to assist me with my default as per my understanding. Wilma shouted at me, a client who settle all my debts with them. I had to request a refund, because I paid too much, yet I am treated like garbage!!!!! I received Clearance letters for my accounts being paid up to date, yet my husband receives SMS's saying I am behind. Heaven forbid, you should never call and find out why! You just get shouted at and called dumb!!!
Good day J.P Swanepoel, thank you for your report. Please note that Vericred treat claims of POPI Act-breaching in a very serious light as we are fully aware of the consequences regarding non-compliance. Our systems are set accordingly and strict adherence to the Act has been implemented across the board in terms of the Act to protect a consumer's rights. Your allegations will thus be investigated properly and accordingly as all our calls are recorded. With regards to your accusations against the specific employee, please take cognisance of the fact that the person in question has been with the Company for 14 years and is part of the Management Team, is a person of integrity and has an unblemished record. She would never have called anyone, nor did she ever call you "dumb" as is being claimed, neither would she ever confirm false allegations of acknowledging to breaching the POPI Act in any way. Be that as it may, a refund will duly be paid to yourselves through the normal processes upon receipt of the required documentation in this regard. Regards, VeriCred Collections (Pty) Ltd.
Best regards,
Good day J.P Swanepoel, thank you for your report. Please note that Vericred treat claims of POPI Act-breaching in a very serious light as we are fully aware of the consequences regarding non-compliance. Our systems are set accordingly and strict adherence to the Act has been implemented across the board in terms of the Act to protect a consumer's rights. Your allegations will thus be investigated properly and accordingly as all our calls are recorded. With regards to your accusations against the specific employee, please take cognisance of the fact that the person in question has been with the Company for 14 years and is part of the Management Team, is a person of integrity and has an unblemished record. She would never have called anyone, nor did she ever call you "dumb" as is being claimed, neither would she ever confirm false allegations of acknowledging to breaching the POPI Act in any way. Be that as it may, a refund will duly be paid to yourselves through the normal processes upon receipt of the required documentation in this regard. Regards, VeriCred Collections (Pty) Ltd.
Best regards,