pathetic

<p>I hope this reaches someone who is able to understand any sort of instruction of some sort of information.</p> <p>I have been given a reference number but no one in the call centre is able to pick up or trace it.</p> <p>The staff in the call centre is all beyond noisy, I have spoken to two ladies and the second person tells me I’m being arrogant when I told her this is the reference I have received and tells me I might be reading it wrong after calling it out on 2 occasions and her repeating it correctly twice.</p> <p>When calling back again all I hear is agents laughing and chatting in the background, 15 seconds later someone says hello and asks to speak to Pearl when I mention that I have called into the call centre I get told no she called out and wants to speak to Pearl.</p> <p>This service is beyond pathetic and the staff needs so customer s****s. I’m trying to explain to a consultant I don’t understand the details given and that she needs to speak to the client (myself with respect) she tells me well sorry you owe money, and not a client but someone in debt.</p> <p>This all after trying to explain, I have received a doctors account confirming that they not aware that I’m currently owing anything on their system for the said date provided by you and that they have not handed anything over for payment.</p> <p>I want a full detailed account showing what I owe and from whom as I have contacted the doctors room and received a statement reflecting that I do not owe anything.</p> <p>Can someone with atleast half a brain or some decency when dealing with clients respond ASAP.</p> <p> </p>