Item: VeriCred Collections
Rating: 1
Author: Dayalan N

VeriCred Collections's replyOfficial

08 Nov 2017, 12:56

Good day Dayalan, further to your allegations of "patetic service", please take cognisance of the fact that you yourself gave the relevant agent permission to forward the details through to your husband, as you are apparently on maternity leave. As a result the required settlement offer was sent through to your husband already on 6 NOVEMBER 2017, i.e. two (2) days ago, at 11H18 AM to the email address as provided by your husband. Under the circumstances we suggest that you liaise with your spouse in this regard and check the records. Thank you.

VeriCred Collections's reply08 Nov 2017, 12:56

Official

Good day Dayalan, further to your allegations of "patetic service", please take cognisance of the fact that you yourself gave the relevant agent permission to forward the details through to your husband, as you are apparently on maternity leave. As a result the required settlement offer was sent through to your husband already on 6 NOVEMBER 2017, i.e. two (2) days ago, at 11H18 AM to the email address as provided by your husband. Under the circumstances we suggest that you liaise with your spouse in this regard and check the records. Thank you.

DN

Dayalan N's updateReviewer Update

08 Nov 2017, 14:21

Good day. Please note I spoke to Belinda on Monday 06/11/2017. She said they will look into the request to minus the interest and she will get back to me. She did not get back to me telephonically or on email. Please listen to your conversations first before you make assumptions and try and defend the person. I called Belinda again today who is rude and have no customer service experience whatsoever and she is insisting that we spoke on another day and then realised it was the Monday. Please note my call is recorded and a copy of the recordings is available. Up until today I have not received a revised settlement letter. I spoke to Nicolene from client relations who says Ferdi is not available to assist. She did not even offer assistance from her side. Very poor and patetic service and I doubt I will receive a call from Ferdi who posted a response above. It's a nightmare dealing with this company and I will post on other social media sites to make people aware of your terrible service!!!

DN

Dayalan N's update08 Nov 2017, 14:21

Reviewer Update

Good day. Please note I spoke to Belinda on Monday 06/11/2017. She said they will look into the request to minus the interest and she will get back to me. She did not get back to me telephonically or on email. Please listen to your conversations first before you make assumptions and try and defend the person. I called Belinda again today who is rude and have no customer service experience whatsoever and she is insisting that we spoke on another day and then realised it was the Monday. Please note my call is recorded and a copy of the recordings is available. Up until today I have not received a revised settlement letter. I spoke to Nicolene from client relations who says Ferdi is not available to assist. She did not even offer assistance from her side. Very poor and patetic service and I doubt I will receive a call from Ferdi who posted a response above. It's a nightmare dealing with this company and I will post on other social media sites to make people aware of your terrible service!!!

VeriCred Collections's replyOfficial

09 Nov 2017, 11:52

Good day, further to your commentss, we formally place on record that you were indeed called back as requested. The settlement letter was again mailed out to an alternative email address as provided by you, coupled with the relevant proof that it was mailed on 06/11/2017 as previously advised. Regards, VeriCred Collections.

VeriCred Collections's reply09 Nov 2017, 11:52

Official

Good day, further to your commentss, we formally place on record that you were indeed called back as requested. The settlement letter was again mailed out to an alternative email address as provided by you, coupled with the relevant proof that it was mailed on 06/11/2017 as previously advised. Regards, VeriCred Collections.

Patetic service