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Nicole A

1 reviews | Active since May 2018

25 May 2018, 04:23

Paid up Old mutual account.

My Old mutual account were handed over to vericred. When i had the money i requested a settlement which was given to my by Jade the agent dealing with my account and her *********** supervisor Marina. I made an arrangement for them to debit the settlement that following month of which they only took an installment. After weeks and numerous call to them with the supervisor Marina who never return my call as to why the did not debit the full settlement amount. I now proceeded and phoned Old mutual finance legal department told them the story as i really wanted to settle. Got the settlement; paid the money; got the paid up letter all clear. Now on my next pay date they deduct another installment. I phoned OMF was instructed to stop and reverse the debit order as i don't owe them anything . Today I got a letter of demand stating i owe them x amount on behalf of OMF "already paid up " and that i should refrain from my UNLAWEFUL BEHAVIOR regarding the debit order that was stopped.

What do i do now? I am tired of dealing with *********** fools on my expense for an account that has been settled with my creditor.

PLEASE HELP ME I DONT KNOW WHAT TO DO

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Replies (2)
VeriCred Collections
VeriCred Collections's reply25 May 2018, 08:16
Official

Good day Nicole Abrahms, the account in question is no longer with VeriCred and has not been since 04/05/2018, i.e. three weeks, as it was closed and retracted by our client OMF. Please direct all enquiries directly to Old Mutual. Regards.

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Nicole A's update25 May 2018, 09:19
Reviewer Update
Wow what a quick reply but had i phoned them i was going to be put through from Arthur to Martha. Thank you Hello Peter. Wish i knew what the letter of demand was for dated 16/05/2018 seeing the account was not with Vericred since 04/05/2018. Anyway hope this is the last of them.