Paid up letter

Hello KHINDLIMUKA M*****, your review has reference. Further to your enquiry, a clearance letter is issued upon a debtor's request once an account is settled/paid up and issued to update your credit bureaux information. 
Our records reflect that you have two (2) accounts handed over for collection due to non-payment. Your payment was received on one account d/d 26/08/22. Please take cognisance that our agents tried to contact you yesterday and today with no reply. Be that as it may, the required and requested clearance letter was duly forwarded to yourself today under separate advice to the same email address as used by you in your review.
The letter needs to be presented to our client (i.e. your service provider) who listed your adverse details on the credit bureaux prior to handover in order to update your profile accordingly.
Thank you.