BM
Boitumelo M
1 reviews | Active since May 2018
20 Sept 2021, 08:40
Paid up letter
I made a full payment on my Game account in March 2021, I am still receiving calls from agents saying I’m still owing Vericred, I have requested a paid up letter since March and I still haven’t received it, it has been over 6 months and this is really affecting my credit score since I’m listed on ITC. I have also called Vericred many times and have been sent from pillar to post. I demand to be removed from ITC as soon as possible and requesting that they should send me the paid up letter today. Someone needs to be held accountable for this.
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Replies (2)
VeriCred Collections's replyOfficial
20 Sept 2021, 11:02Hi BOITUMELO M****, further to your comments, please take note of the following:
Our records reflect that your Game account was only handed over for collection to VeriCred Collections in AUGUST 2021 by our client, i.e. last month. It was not with VeriCred in March of 2021 as you allege and contrary to your comments, you did not settle the account with VeriCred in March as it was not in our books at the time.
However, if you claim that you have paid the account in March 2021 already, it must have been with another EDC, not VeriCred, and under the circumstances we request that you forward the relevant proof of payment as a matter of urgency to be able to investigate with our client.
Thank you
Our records reflect that your Game account was only handed over for collection to VeriCred Collections in AUGUST 2021 by our client, i.e. last month. It was not with VeriCred in March of 2021 as you allege and contrary to your comments, you did not settle the account with VeriCred in March as it was not in our books at the time.
However, if you claim that you have paid the account in March 2021 already, it must have been with another EDC, not VeriCred, and under the circumstances we request that you forward the relevant proof of payment as a matter of urgency to be able to investigate with our client.
Thank you
VeriCred Collections's reply20 Sept 2021, 11:02
Official
Hi BOITUMELO M****, further to your comments, please take note of the following:
Our records reflect that your Game account was only handed over for collection to VeriCred Collections in AUGUST 2021 by our client, i.e. last month. It was not with VeriCred in March of 2021 as you allege and contrary to your comments, you did not settle the account with VeriCred in March as it was not in our books at the time.
However, if you claim that you have paid the account in March 2021 already, it must have been with another EDC, not VeriCred, and under the circumstances we request that you forward the relevant proof of payment as a matter of urgency to be able to investigate with our client.
Thank you
Our records reflect that your Game account was only handed over for collection to VeriCred Collections in AUGUST 2021 by our client, i.e. last month. It was not with VeriCred in March of 2021 as you allege and contrary to your comments, you did not settle the account with VeriCred in March as it was not in our books at the time.
However, if you claim that you have paid the account in March 2021 already, it must have been with another EDC, not VeriCred, and under the circumstances we request that you forward the relevant proof of payment as a matter of urgency to be able to investigate with our client.
Thank you
BM
Boitumelo M's updateReviewer Update
20 Sept 2021, 13:32Thank you for the response and clarity. Game gave me your contact details and advised that VeriCred is collecting on their behalf, I will take it up with Game.
BM
Boitumelo M's update20 Sept 2021, 13:32
Reviewer Update
Thank you for the response and clarity. Game gave me your contact details and advised that VeriCred is collecting on their behalf, I will take it up with Game.